Exchange Pop and 11.3.2

N

Nick

I use 10.4.8 and PPC G5 and Office 2004. I had not updated Office for
a while, but did recenty use 11.3.0 and 11.3.2. Now I find I cannot
access either POP or Exchange emails.

I can send from both POP and Exchange accounts within Entourage, but I
cannot receive anything.

For the POP account it tries to 'connect to pop.mail.yahoo.co.uk' for a
while then I get get this message - 'An operation on the server timed
out. The server may be down, overloaded, or there may be too much net
traffic'.

For the Exchange account it just stays unconnected.

I tried re-installing the original version of Entourage, but then I
couldn't open my identity (new format I guess after update) and I
cannot afford to lose all my information.

Help please! I am desperately dependent on my old email database....

thanks in advance
Nick
 
D

Diane Ross

I use 10.4.8 and PPC G5 and Office 2004. I had not updated Office for
a while, but did recenty use 11.3.0 and 11.3.2. Now I find I cannot
access either POP or Exchange emails.

I can send from both POP and Exchange accounts within Entourage, but I
cannot receive anything.
Click to expand...

If you can send but not receive you have a bad POP or IMAP configuration.
Check our Account that are problematic.

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

I also advise you to run Repair Permissions. Directions here:
For the POP account it tries to 'connect to pop.mail.yahoo.co.uk' for a
while then I get get this message - 'An operation on the server timed
out. The server may be down, overloaded, or there may be too much net
traffic'.

For the Exchange account it just stays unconnected.
Click to expand...

Use tcpflow to check the traffic and see what is failing.

Download the Mac OS X version here:



<http://www2.entropy.ch/download/tcpflow-0.21.pkg.tar.gz> (Panther)



<http://www2.entropy.ch/download/tcpflow-0.20-jaguar.pkg.tar.gz> (Jaguar)



When you install, you do not see it.

To run the test, quit all other apps
that might be connecting to the internet like your browser, ftp client.



Copy/paste in this command in the Terminal:



sudo /usr/local/bin/tcpflow -i en0 -c



Now try to send the email and watch the traffic in the window of the
Terminal. You should see what is failing.



Here is an example with the password xxxxx out.



Last login: Sun Dec 24 15:22:37 on ttyp1
Welcome to Darwin!
diane-ross-power-mac-g4:~ diane$ sudo /usr/local/bin/tcpflow -i en0 -c
Password:
/usr/local/bin/tcpflow[530]: listening on en0
204.127.198.010.00110-192.168.001.104.49747: +OK (rwcrpxc56) Maillennium
POP3/PROXY server #90

192.168.001.104.49747-204.127.198.010.00110: USER diane.ross

204.127.198.010.00110-192.168.001.104.49747: +OK

192.168.001.104.49747-204.127.198.010.00110: PASS xxxxxxx

204.127.198.010.00110-192.168.001.104.49747: +OK ready

192.168.001.104.49747-204.127.198.010.00110: UIDL

204.127.198.010.00110-192.168.001.104.49747: +OK 0 messages (0)
..

192.168.001.104.49747-204.127.198.010.00110: QUIT

204.127.198.010.00110-192.168.001.104.49747: +OK comcast.net
I tried re-installing the original version of Entourage, but then I
couldn't open my identity (new format I guess after update) and I
cannot afford to lose all my information.

Help please! I am desperately dependent on my old email database....
Click to expand...

I don't think it's your database.

AFAIK there was no change in the database so you should be able to revert to
the previous version. This requires you use "Remove Office" then install
from CD and apply updates. In the future just stuff a copy of Office before
applying updates for an easy way back to previous version.

One more thing that could help if repairing Accounts did not fix the
problem... Delete permissions.

~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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