Exchange Sharing Trouble

J

Jeff Zienowicz

I'm trying to help a client set up a small office on Entourage (SP2) with
Exchange (hosted by their ISP). It seems to connect fine, mail functions
work, etc. OWA access seems to work fine via the web.

When connecting to the Exchange Server from an Outlook client, I'm able to
access shared folders. However, trying the same thing from Entourage
(selecting File->Open Other User's Folder... and selecting the user and
folder type) results in the following error:

The user's folder could not be found. Entourage could not find a mailbox
for the user (user's name).

Any thoughts about where the problem might be?

And, regarding delegation, it seems that we can't set it up via Entourage,
as the Exchange Server requires an SSL connection. I see the message that
"Entourage cannot use a secure connection to set delegation options." Since
our Exchange server can't be connected to without SSL, the delegation fails.
I assume this means we'll have to set up the delegation using Outlook first.

Anything I'm missing here regarding delegation?

Thanks,
Jeff
 
J

Jason Meyer

Jeff said:
I'm trying to help a client set up a small office on Entourage (SP2) with
Exchange (hosted by their ISP). It seems to connect fine, mail functions
work, etc. OWA access seems to work fine via the web.

When connecting to the Exchange Server from an Outlook client, I'm able to
access shared folders. However, trying the same thing from Entourage
(selecting File->Open Other User's Folder... and selecting the user and
folder type) results in the following error:

The user's folder could not be found. Entourage could not find a mailbox
for the user (user's name).

Any thoughts about where the problem might be?

And, regarding delegation, it seems that we can't set it up via Entourage,
as the Exchange Server requires an SSL connection. I see the message that
"Entourage cannot use a secure connection to set delegation options." Since
our Exchange server can't be connected to without SSL, the delegation fails.
I assume this means we'll have to set up the delegation using Outlook first.

Anything I'm missing here regarding delegation?

Thanks,
Jeff
Click to expand...
I would try setting up delegation on a PC, then login with Entourage.
One thing I found is that since Entourage uses WEBDav to connect to
Exchange, if the IISLockDown tool has been run on the server you won't
be able to view the shared folder, and no error message is returned in
Entourage. Have your hosting company look that the logs, located at
c:\winnt\system32\inetsrv\urlscan\, on the exchange server and they
probably will find that a verb, BPROPFIND, that Entourage uses isn't
allowed. They just need to put this verb in the allowed list, then
stop/start the web service.

Hope this helps.

Jason
 
J

Jeff Zienowicz

I would try setting up delegation on a PC, then login with Entourage.
One thing I found is that since Entourage uses WEBDav to connect to
Exchange, if the IISLockDown tool has been run on the server you won't
be able to view the shared folder, and no error message is returned in
Entourage. Have your hosting company look that the logs, located at
c:\winnt\system32\inetsrv\urlscan\, on the exchange server and they
probably will find that a verb, BPROPFIND, that Entourage uses isn't
allowed. They just need to put this verb in the allowed list, then
stop/start the web service.

Hope this helps.

Jason
Click to expand...

Thanks so much for the reply and info. I forwarded this to our ISP. After
consulting with their "Microsoft guys," our ISP gave us some unfortunate
news.

They said that delegation does not work at all with Entourage in a _shared_
(i.e. hosted) Exchange environment, and that this is a known limitation.
They said that "you cannot do any type of collaboration with Hosted
Environment Exchange." I don't think it makes sense for my client, a small
office with no on-site IT, to get involved in setting up their own Exchange
Server. Therefore, I'll have to think of something else to try.

btw, Public folders work on a shared server, but apparently that's it.

I had tried a product called "XC Connect" that provides sharing without
Exchange Server, but unfortunately the client app ran so poorly that users
found it unusable.

The lack of a decent groupware solution for the Mac is very frustrating :(

Thanks again for your input.

Jeff
 
J

Jason Meyer

Jeff said:
Thanks so much for the reply and info. I forwarded this to our ISP. After
consulting with their "Microsoft guys," our ISP gave us some unfortunate
news.

They said that delegation does not work at all with Entourage in a _shared_
(i.e. hosted) Exchange environment, and that this is a known limitation.
They said that "you cannot do any type of collaboration with Hosted
Environment Exchange." I don't think it makes sense for my client, a small
office with no on-site IT, to get involved in setting up their own Exchange
Server. Therefore, I'll have to think of something else to try.

btw, Public folders work on a shared server, but apparently that's it.

I had tried a product called "XC Connect" that provides sharing without
Exchange Server, but unfortunately the client app ran so poorly that users
found it unusable.

The lack of a decent groupware solution for the Mac is very frustrating :(

Thanks again for your input.

Jeff
Click to expand...
That's a bit of a bummer that collaboration in a hosted enviroment
doesn't work.

I can understand your frustrations with a good groupware client for
Macs, pain in the ass when you work for a school district.
 
J

Jeff Zienowicz

That's a bit of a bummer that collaboration in a hosted enviroment
doesn't work.

I can understand your frustrations with a good groupware client for
Macs, pain in the ass when you work for a school district.
Click to expand...

I looked into setting up M$ Small Business Server for this client to get
them their own Exchange Server. While doing that research, I ran across
Kerio MailServer and downloaded the eval copy. It purports to support mimic
Exchange Server and support the SP2 enhancements to Entourage.

My initial findings are positive -- the collaboration features seem to work;
delegation works too as long as you set it up through their web client
first. And it seems easier to administer than Exchange Server.

Fingers crossed as we continue to evaluate it....

Jeff
 
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