Extra slash in temp-environment variable causes 2007 setup to fail

J

Juha

2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. "

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http://www.microsoft.com/office/com...35f4b0a5f6ed&dg=microsoft.public.office.setup
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
B

Bob Buckland ?:-\)

Hi Juha,

Can you provide additional information on where you're seeing this (in the log file for install or ???).

Are you scripting the installation, or ???

Is this on Windows XP or Windows Vista B2 and are you logged in as Administrator?

========
2007 beta setup program fails if the temp-environment variable ends with
slash "\". For example I had: "c:\temp\" and it didn't work. Changed this to
"c:\temp" and it started working.

I was getting "counted_ptr cannot apply operator '*' to an empty object
pointer Type: NullReference. " >>
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
T

ToddC

I was having this exact same problem. Standard install - nothing fancy. I
removed the trailing "\" and bingo - everything installed just fine.

The error in the SetupExe log was
"Error: countedPtr cannot apply operator '*' to an empty object pointer
Type: NullReference."
 
A

adam.rudny

Hi all,

I actually had the same problem... I keep my "temp" environment
variable pointing to a separate drive (T:\) and kept getting the same
problem. I found a few people who talked about how the language pack
might be an issue (I originally tried to install the FR-FR and then
tried EN-US) but after trying both languages with an without the slash,
I confirmed that without the trailing slash (e.g. user and system temp
vars set to T:) worked, while with the slash (T:\) did not work. I saw
the same error message regarding a "lost" pointer that Juha did in the
setup files. Now that I changed the temp var, it installs fine. See
below for details.


Adam
thepolakis@hotmail**.com

***System Details***
XP Home SP2 OEM (Dell)
Windows Updated yesterday
Pentium M 1.80GHz, 256MB, 40GB/10GB (3 free on system partition)
No Domain
Admin rights
Upgrade install
No defrag performed
No add-ins
No exchange server
AVG Antivirus
IE7 Beta 2, WMP11 Beta (French FR-FR)

Here is the error log from the setup that did NOT work, with FR-FR
install pack:

PERF: TickCount=31938895 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWPEE.tmp\setup.exe"
Verify file signature in "t:\OWPEE.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWPEE.tmp\OSETUP.DLL].
PERF: TickCount=31946526 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060611230543D58).log.
=========================================================================
PERF: TickCount=31946566 Name=RunSetup Description=Begin function
Catalyst execution began: 06/11/2006 23:05:43.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWPEE.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWPEE.tmp].
Resource File Manager : Found (CultureTag=fr-FR) resource file at
[t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Selecting resource file
(File=t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWPEE.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/11/2006 23:05:52. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=31955910 Name=RunSetup Description=End function

*****NOTE: note the reference to the log file at T:\\

Here is the log file of the EN-US that did not work:

PERF: TickCount=8336867 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWP2C.tmp\setup.exe"
Verify file signature in "t:\OWP2C.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWP2C.tmp\OSETUP.DLL].
PERF: TickCount=8345339 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060612155357CC8).log.
=========================================================================
PERF: TickCount=8345359 Name=RunSetup Description=Begin function
Catalyst execution began: 06/12/2006 15:53:57.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWP2C.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWP2C.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWP2C.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/12/2006 15:54:01. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=8349345 Name=RunSetup Description=End function

***** Again, note the log file with the double slash *****

Here, the log file for the working EN-US install:

PERF: TickCount=2680354 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "T:\OWP30.tmp\setup.exe"
Verify file signature in "T:\OWP30.tmp\OSETUP.DLL"
Using setup controller dll at [T:\OWP30.tmp\OSETUP.DLL].
PERF: TickCount=2722965 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\SetupExe(20060613083812930).log.
=========================================================================
PERF: TickCount=2723015 Name=RunSetup Description=Begin function
Catalyst execution began: 06/13/2006 08:38:12.
Searching for updated versions of resource files under the 'updates'
folder [T:\OWP30.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[T:\OWP30.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : T:\OWP30.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
4 Upgradable applications found
Parsing config.xml at: T:\OWP30.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: T:\OWP30.tmp\Access.en-us\AccessMUI.xml
Loading package metadata: T:\OWP30.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata: T:\OWP30.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
T:\OWP30.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: T:\OWP30.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: T:\OWP30.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata: T:\OWP30.tmp\Word.en-us\WordMUI.xml
Loading package metadata: T:\OWP30.tmp\Pro.WW\ProWW.xml
User attempting to cancel setup. Confirming...
Showing message Title: 'Setup', Message: 'Are you sure you want to
cancel setup?'
Message returned: 6
User canceled setup.
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 06/13/2006 08:39:03. Return code: 0.
Exception caught: ExceptionNotThrown.
PERF: TickCount=2774559 Name=RunSetup Description=End function

****** Note log file only has one slash *********

Steps for reproduction:
1. Ran 2007 beta setup with system and user TEMP and TMP variables set
to T:\
2. When setup failed, recorded log file
3. Changed TEMP AND TMP system and user variables to T: using system
properties dialog
4. Ran 2007 beta setup (same exe)
5. Successful installation.


Hope this helps anyone, obviously if your TEMP/TMP directories are
"C:\TEMP or C:\WINDOWS\TEMP" then replace T: where appropriate.



Adam
thepolakis@hotmail**.com

Bob Buckland ?:) (At Beautiful Downtown) a écrit :
 
A

adam.rudny

Hi all,

I actually had the same problem... I keep my "temp" environment
variable pointing to a separate drive (T:\) and kept getting the same
problem. I found a few people who talked about how the language pack
might be an issue (I originally tried to install the FR-FR and then
tried EN-US) but after trying both languages with an without the slash,
I confirmed that without the trailing slash (e.g. user and system temp
vars set to T:) worked, while with the slash (T:\) did not work. I saw
the same error message regarding a "lost" pointer that Juha did in the
setup files. Now that I changed the temp var, it installs fine. See
below for details.


Adam
thepolakis@hotmail**.com

***System Details***
XP Home SP2 OEM (Dell)
Windows Updated yesterday
Pentium M 1.80GHz, 256MB, 40GB/10GB (3 free on system partition)
No Domain
Admin rights
Upgrade install
No defrag performed
No add-ins
No exchange server
AVG Antivirus
IE7 Beta 2, WMP11 Beta (French FR-FR)

Here is the error log from the setup that did NOT work, with FR-FR
install pack:

PERF: TickCount=31938895 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWPEE.tmp\setup.exe"
Verify file signature in "t:\OWPEE.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWPEE.tmp\OSETUP.DLL].
PERF: TickCount=31946526 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060611230543D58).log.
=========================================================================
PERF: TickCount=31946566 Name=RunSetup Description=Begin function
Catalyst execution began: 06/11/2006 23:05:43.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWPEE.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWPEE.tmp].
Resource File Manager : Found (CultureTag=fr-FR) resource file at
[t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Selecting resource file
(File=t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWPEE.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/11/2006 23:05:52. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=31955910 Name=RunSetup Description=End function

*****NOTE: note the reference to the log file at T:\\

Here is the log file of the EN-US that did not work:

PERF: TickCount=8336867 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWP2C.tmp\setup.exe"
Verify file signature in "t:\OWP2C.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWP2C.tmp\OSETUP.DLL].
PERF: TickCount=8345339 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060612155357CC8).log.
=========================================================================
PERF: TickCount=8345359 Name=RunSetup Description=Begin function
Catalyst execution began: 06/12/2006 15:53:57.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWP2C.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWP2C.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWP2C.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/12/2006 15:54:01. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=8349345 Name=RunSetup Description=End function

***** Again, note the log file with the double slash *****

Here, the log file for the working EN-US install:

PERF: TickCount=2680354 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "T:\OWP30.tmp\setup.exe"
Verify file signature in "T:\OWP30.tmp\OSETUP.DLL"
Using setup controller dll at [T:\OWP30.tmp\OSETUP.DLL].
PERF: TickCount=2722965 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\SetupExe(20060613083812930).log.
=========================================================================
PERF: TickCount=2723015 Name=RunSetup Description=Begin function
Catalyst execution began: 06/13/2006 08:38:12.
Searching for updated versions of resource files under the 'updates'
folder [T:\OWP30.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[T:\OWP30.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : T:\OWP30.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
4 Upgradable applications found
Parsing config.xml at: T:\OWP30.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: T:\OWP30.tmp\Access.en-us\AccessMUI.xml
Loading package metadata: T:\OWP30.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata: T:\OWP30.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
T:\OWP30.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: T:\OWP30.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: T:\OWP30.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata: T:\OWP30.tmp\Word.en-us\WordMUI.xml
Loading package metadata: T:\OWP30.tmp\Pro.WW\ProWW.xml
User attempting to cancel setup. Confirming...
Showing message Title: 'Setup', Message: 'Are you sure you want to
cancel setup?'
Message returned: 6
User canceled setup.
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 06/13/2006 08:39:03. Return code: 0.
Exception caught: ExceptionNotThrown.
PERF: TickCount=2774559 Name=RunSetup Description=End function

****** Note log file only has one slash *********

Steps for reproduction:
1. Ran 2007 beta setup with system and user TEMP and TMP variables set
to T:\
2. When setup failed, recorded log file
3. Changed TEMP AND TMP system and user variables to T: using system
properties dialog
4. Ran 2007 beta setup (same exe)
5. Successful installation.


Hope this helps anyone, obviously if your TEMP/TMP directories are
"C:\TEMP or C:\WINDOWS\TEMP" then replace T: where appropriate.



Adam
thepolakis@hotmail**.com

Bob Buckland ?:) (At Beautiful Downtown) a écrit :
 
A

adam.rudny

Hi all,

I actually had the same problem... I keep my "temp" environment
variable pointing to a separate drive (T:\) and kept getting the same
problem. I found a few people who talked about how the language pack
might be an issue (I originally tried to install the FR-FR and then
tried EN-US) but after trying both languages with an without the slash,
I confirmed that without the trailing slash (e.g. user and system temp
vars set to T:) worked, while with the slash (T:\) did not work. I saw
the same error message regarding a "lost" pointer that Juha did in the
setup files. Now that I changed the temp var, it installs fine. See
below for details.


Adam
thepolakis@hotmail**.com

***System Details***
XP Home SP2 OEM (Dell)
Windows Updated yesterday
Pentium M 1.80GHz, 256MB, 40GB/10GB (3 free on system partition)
No Domain
Admin rights
Upgrade install
No defrag performed
No add-ins
No exchange server
AVG Antivirus
IE7 Beta 2, WMP11 Beta (French FR-FR)

Here is the error log from the setup that did NOT work, with FR-FR
install pack:

PERF: TickCount=31938895 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWPEE.tmp\setup.exe"
Verify file signature in "t:\OWPEE.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWPEE.tmp\OSETUP.DLL].
PERF: TickCount=31946526 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060611230543D58).log.
=========================================================================
PERF: TickCount=31946566 Name=RunSetup Description=Begin function
Catalyst execution began: 06/11/2006 23:05:43.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWPEE.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWPEE.tmp].
Resource File Manager : Found (CultureTag=fr-FR) resource file at
[t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Selecting resource file
(File=t:\OWPEE.tmp\Office.fr-fr\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWPEE.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/11/2006 23:05:52. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=31955910 Name=RunSetup Description=End function

*****NOTE: note the reference to the log file at T:\\

Here is the log file of the EN-US that did not work:

PERF: TickCount=8336867 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "t:\OWP2C.tmp\setup.exe"
Verify file signature in "t:\OWP2C.tmp\OSETUP.DLL"
Using setup controller dll at [t:\OWP2C.tmp\OSETUP.DLL].
PERF: TickCount=8345339 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\\SetupExe(20060612155357CC8).log.
=========================================================================
PERF: TickCount=8345359 Name=RunSetup Description=Begin function
Catalyst execution began: 06/12/2006 15:53:57.
Searching for updated versions of resource files under the 'updates'
folder [t:\OWP2C.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[t:\OWP2C.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=t:\OWP2C.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : t:\OWP2C.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
Error: counted_ptr cannot apply operator '*' to an empty object pointer
Type: NullReference.
00000000:013e50c6
operator delete
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 06/12/2006 15:54:01. Return code: 0.
Exception caught: NullReference.
PERF: TickCount=8349345 Name=RunSetup Description=End function

***** Again, note the log file with the double slash *****

Here, the log file for the working EN-US install:

PERF: TickCount=2680354 Name=OBootStrapper::Run Description=Begin
function
Command line: .\setup.exe
No command line arguments given
Verify file signature in "T:\OWP30.tmp\setup.exe"
Verify file signature in "T:\OWP30.tmp\OSETUP.DLL"
Using setup controller dll at [T:\OWP30.tmp\OSETUP.DLL].
PERF: TickCount=2722965 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file t:\SetupExe(20060613083812930).log.
=========================================================================
PERF: TickCount=2723015 Name=RunSetup Description=Begin function
Catalyst execution began: 06/13/2006 08:38:12.
Searching for updated versions of resource files under the 'updates'
folder [T:\OWP30.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[T:\OWP30.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1036].
Resource File Manager : Falling back from [fr-FR] to [en-US].
Resource File Manager : Selecting resource file
(File=T:\OWP30.tmp\Office.en-us\OSETUPUI.DLL) for CultureTag [fr-FR].
Loaded Dll : T:\OWP30.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package
"{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
4 Upgradable applications found
Parsing config.xml at: T:\OWP30.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata: T:\OWP30.tmp\Access.en-us\AccessMUI.xml
Loading package metadata: T:\OWP30.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata: T:\OWP30.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata: T:\OWP30.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
T:\OWP30.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata: T:\OWP30.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata: T:\OWP30.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata: T:\OWP30.tmp\Word.en-us\WordMUI.xml
Loading package metadata: T:\OWP30.tmp\Pro.WW\ProWW.xml
User attempting to cancel setup. Confirming...
Showing message Title: 'Setup', Message: 'Are you sure you want to
cancel setup?'
Message returned: 6
User canceled setup.
Showing completion dialog.
Reboot requested if needed.
No reboot is needed.
Catalyst execution finished: 06/13/2006 08:39:03. Return code: 0.
Exception caught: ExceptionNotThrown.
PERF: TickCount=2774559 Name=RunSetup Description=End function

****** Note log file only has one slash *********

Steps for reproduction:
1. Ran 2007 beta setup with system and user TEMP and TMP variables set
to T:\
2. When setup failed, recorded log file
3. Changed TEMP AND TMP system and user variables to T: using system
properties dialog
4. Ran 2007 beta setup (same exe)
5. Successful installation.


Hope this helps anyone, obviously if your TEMP/TMP directories are
"C:\TEMP or C:\WINDOWS\TEMP" then replace T: where appropriate.



Adam
thepolakis@hotmail**.com

Bob Buckland ?:) (At Beautiful Downtown) a écrit :
 

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