Extra Wide Gray Margins Surrounding White Blank Page

[Malcorn]

Hello All,

I'm hoping one of you gurus can shed some light on this problem. When
a particular user creates or opens a document, the "white" blank page
is surrounded by extra-wide gray margins. It appears as though a white
text box was placed on a larger gray text box. It doesn't affect the
actual formatting on the page - it is basically an annoyance to the
user. The others users in the office are not experiencing the same
issue.

Among many things, we checked views, page layout settings, borders,
View | Options | Wrap to Window. We are currently in the process of
renaming the Normal.dot.

Any suggestions would be greatly appreciated!

Thanks so much!

M3boyz

 

[Suzanne S. Barnhill]

This is the way Page Layout view usually looks. You can make the document
take up more of the gray background by increasing the zoom ratio.

 

[m3boyz]

Hi Suzanne~

Thank you for your response. Unfortunately, zoom ratio was something
we checked as well. The view we are looking at is at 100% - with the
gray margins larger than normal. Also, at times when an existing doc
is opened, only the right gray area can be viewed and the "white page"
is placed all the way over to the left. The formatting is not affected
in the actual doc - but it's awkward for the user to work with because
the "visual" is off center.

Any other suggestions?

Thanks!

 

[Daiya Mitchell]

Under the View menu, what has a checkmark next to it? Page Layout or
Normal?

It sounds as though Page Layout (or Print Layout) view has been turned on
when you are accustomed to Normal View.

 

[Suzanne S. Barnhill]

No, the comments about centering suggest that Print Layout is the view in
question. The description sounds like what you'd get if the zoom were set to
Two Pages and you had only one.

 

[m3boyz]

We've tried both views Print Layout (our typical view) and Normal View.
Also tried every zoom view ... we are using Word 2000, Windows NT with
Citrix.