What version/edition of Microsoft Office? (be as specific as possible, i.e. Microsoft Office Standard Edition
2003)
Is the CD a "FULL" or "UPGRADE" version? (if it is an upgrade, it would say on the box and CD... if not, it is
a full version)
If it is an upgrade CD, do you have a qualifying product and what is it? (installed or not)
What version of Windows are you running? (be as specific as possible, i.e. Windows XP Home with Service Pack
2)
When exactly are you getting this message?
What is the exact error message that you get?