folders, account and messages disappear

M

Marquinhos

Hi,

I am very happy with my new MacBook. It's my first Apple Computer...
Two weeks ago, I installed Office 2004 and started to use Entourage as
my e-mail client. I imported my old messages from OExpress (I was a PC-
Windows user), copying them into a flash disk, then replacing them
into folders I created in Entourage. I setted up 3 POP accounts and
also a Hotmail account in Entourage and all seems to work well.
After a couple of weeks using Entourage, I turn on Entourage this
morning and everything has disappeared! All the folders I created, and
also the account settings, and even messages and Hotmail account was
not there anymore.

I've been reading some posts here, but none seems to describe the same
trouble I'm going through. I already tried to restore Entourage, re-
starting it holding the Option Key. Nothing happens.

I've already downloaded my hotmail account again, and all my messages
that are placed there. But I can't find the messages I placed into the
folders I created in Entourage.

Anyone can help me?

Cheers,

Marcos Benedetti (from Brazil, living in Mozambique)
 
C

Corentin Cras-Méneur

Marquinhos said:
After a couple of weeks using Entourage, I turn on Entourage this
morning and everything has disappeared! All the folders I created, and
also the account settings, and even messages and Hotmail account was
not there anymore.
Click to expand...


Hotmail is a different beast since the messages are stored on the
server.
For POP accounts you can try rebuilding the Entoruage database (press
the alt key down as you launch the app).

Corentin
 
D

Diane Ross

After a couple of weeks using Entourage, I turn on Entourage this
morning and everything has disappeared! All the folders I created, and
also the account settings, and even messages and Hotmail account was
not there anymore.
Click to expand...

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Other options for "lost" databases here:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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