Folders on My Computer vs. Deleted Items

J

Joe Moran

When I open Entourage, I see four folder in the left most box.
1. Folders on My Computer
2. Joe Moran (my name)
3. Microsoft News Server
4. Mail Views

All but the news server folder have arrows next to them I can click on
to see whats indide them

Something funny happened this morning:

Incoming messages used to go to the "Joe Moran" folder and then go to
the "inbox" there.

Now all incoming mail messages go to the "Folders on My Computer"
folder and that "Inbox." In addition, they duplicate themselves and
apear in the "Deleted Items" folder under "Joe Moran."

Has this happened to anyone else? I'm lost on what to do.
 
N

Nathan Herring [MSFT]

If you have rebuilt your database, you should inspect your rule(s) to make
sure it is still pointing to the right folder. It would probably not be
after a rebuild.

-nh
 
J

Joe Moran

Nathan,

Thanks for the tip. I hadn't rebuilt my database. But I did, this
morning.

Now all the messages I used to have organized under "Joe Moran" moved
to the "Folders on My Computer" section. It also duplicated every
message it moved and put them into my "deleted messages" under "Joe
Moran."

Any further advice?

P.s. I also have a PC in my office. When I checked my e-mail account
there - everything is still where it "should" be. I am connected to the
main e-mail server on both my Mac and my PC. I'm lost. I repaired my
permissions on the Mac this morning before rebuilding the database in
Entourage. And did the "fsck" thing in the terminal.
 
J

Joe Moran

9/29/05 4:23 Update:

I went ahead and deleted the Entourage Prefs (from the User Library)
and got rid of the Identities from the User/Documents/Office 2004
Identities, etc.

I then reset my identity and set up Entourage again, "for the first
time."

It fixed the problem of the e-mails going to the right place, but...

It didn't sync with the e-mail server correctly. I was still missing
e-mails. I went to see the IT people here and they checked the server
to see if anything had happened. Nothing had.

Also, I didn't delete the old databases. One is 1.6 GB and one is 998
MB. The one I have now is 389 MB. (My two coworkers who weren't
affected have databases around 630MB.)

So now I'm just missing e-mails from the Exchange server. It sucks but
no one got hurt.

I have a Mac tech coming in tomorrow. If anyone has any further
suggestions based on what I've posted, feel free to let me know. I'll
be sure to post here when I find out anything new.
 
N

Nathan Herring [MSFT]

I actually wasn't suggesting that you rebuild, merely that if you had
rebuilt that you might want to inspect the rule to make sure it is pointing
to the correct destination folder (and to correct it if it is not).

As for the rebuild having duplicated messages, that seems odd. Usually when
messages get lost in the database (i.e., not associated with a valid
folder), during the rebuild, they would get brought back into a "Recovered
Items" folder that we'd create, not be duplicated into the Deleted Messages
folder.

What type of Mail Account is "Joe Moran"?

Let's recap:
* Your PC shows the messages in your mail account.
* Entourage does not show the messages in your mail account, but instead...
* shows one copy in some folder under Folders on My Computer (which folder?)
* shows a additional copy in the Deleted Messages folder of the Joe Moran
account.

Have I got it right?

-nh
 
J

Joe Moran

Nathan,

No problem on the rebuild. I was desperate.

My account is an Exchange account on our server. The folder in question
was the "inbox."

The rest of your recap was correct.

I really think I may have some Mac OS system trouble. This is acting
very strange.

I'll let you know what our guy finds today.

Respectfully,

Joe M.
 
W

wolf

Joe,

We experienced something similar around here after updateding Entourage
the last go around (X to 2004) and noticed it again when our Exchange
server cluster would fail over (intentionally or not). I think it has
something to do with the way Exchange processes mail as the user that
is logging in through the OWA commands. From what I can tell, exchange
sees the Owner of the email as the Exchange native user (click on the
profile in the GAL of Outlook to see all the different account name
associated with the primary account) During the failover process, if
the Entourage client is processing an OWA command on the cluster, the
permissions get all fubar on the messages and they start deleting and
new mail goes to the "Folders On My Computer" inbox because the user
doesn't have access to the Exchange inbox. This is just a hunch,
though. But it does kind of explain why our users loose ownership of
meetings in the calendar when they invite several others or have a
delegate set the meeting up for them. Again, this is all assumptions
based on observable behavior.

Usually restoring the folders and email from the exchange server
properly resets the ownership from either the server or client
perspective (haven't figured out which yet). You have to make sure
your Exchange admins aren't looking at just the Inbox deleted items
retention, but the entire mailbox. Our admins assumed everyone kept
their folder hierachy in their Inbox.


Frank


Joe said:
Nathan,

No problem on the rebuild. I was desperate.

My account is an Exchange account on our server. The folder in question
was the "inbox."

The rest of your recap was correct.

I really think I may have some Mac OS system trouble. This is acting
very strange.

I'll let you know what our guy finds today.

Respectfully,

Joe M.

I actually wasn't suggesting that you rebuild, merely that if you had
rebuilt that you might want to inspect the rule to make sure it is pointing
to the correct destination folder (and to correct it if it is not).

As for the rebuild having duplicated messages, that seems odd. Usually when
messages get lost in the database (i.e., not associated with a valid
folder), during the rebuild, they would get brought back into a "Recovered
Items" folder that we'd create, not be duplicated into the Deleted Messages
folder.

What type of Mail Account is "Joe Moran"?

Let's recap:
* Your PC shows the messages in your mail account.
* Entourage does not show the messages in your mail account, but instead...
* shows one copy in some folder under Folders on My Computer (which folder?)
* shows a additional copy in the Deleted Messages folder of the Joe Moran
account.

Have I got it right?

-nh

Nathan,

Thanks for the tip. I hadn't rebuilt my database. But I did, this
morning.

Now all the messages I used to have organized under "Joe Moran" moved
to the "Folders on My Computer" section. It also duplicated every
message it moved and put them into my "deleted messages" under "Joe
Moran."

Any further advice?

P.s. I also have a PC in my office. When I checked my e-mail account
there - everything is still where it "should" be. I am connected to the
main e-mail server on both my Mac and my PC. I'm lost. I repaired my
permissions on the Mac this morning before rebuilding the database in
Entourage. And did the "fsck" thing in the terminal.


Nathan Herring [MSFT] wrote:
If you have rebuilt your database, you should inspect your rule(s) to make
sure it is still pointing to the right folder. It would probably notbe
after a rebuild.

-nh


On 9/28/05 9:43:58 AM, in article
[email protected], "Joe Moran"

When I open Entourage, I see four folder in the left most box.
1. Folders on My Computer
2. Joe Moran (my name)
3. Microsoft News Server
4. Mail Views

All but the news server folder have arrows next to them I can clickon
to see whats indide them

Something funny happened this morning:

Incoming messages used to go to the "Joe Moran" folder and then goto
the "inbox" there.

Now all incoming mail messages go to the "Folders on My Computer"
folder and that "Inbox." In addition, they duplicate themselves and
apear in the "Deleted Items" folder under "Joe Moran."

Has this happened to anyone else? I'm lost on what to do.


--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confersno rights.
Click to expand...

--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confers norights.
Click to expand...
Click to expand...
 
J

Joe Moran

Thanks for the info, Frank. That may explain what happened.

I did have my tech-on-call guy came in and he looked at everything and
couldn't figure it out definitively. He did give me the Office 11.2.0
update which I installed.

We kept switching the old identity folders in and out of the Microsoft
User Data folder (Under "home/users/documents/ Microsoft User
data/Office 2004 Identitites/Main Identity.)

His only explanation was that the database wasn't syncing with the
server, but rather the server was syncing with the database. ?!?! The
databases kept getting smaller, because more and more e-mails were
lost. I went from a 1.6 GB database to a 300MB database.

I can go back to the old databases and see the e-mails, but they've all
moved to the deleted items folder, so its a real pain.

He also kept saying he thought something happened to the server. This
is unknown. It is certain though that the "lost" e-mails weren't stored
on the server. Because when Entourage re-syncronized useing a newer
database, they were just gone. But when I put in an old database, they
were there - although not where I had them originally.

His best advise was this: Back up the Entourage database regularly so
that if something does screw up in the future, I've only lost a few
e-mails (days) rather than years or months worth. And luckily, I'm not
that attached to my e-mails. Its more of an inconvenience for me than a
job threatening situation.

Take Care. - Joe M.
Joe,

We experienced something similar around here after updateding Entourage
the last go around (X to 2004) and noticed it again when our Exchange
server cluster would fail over (intentionally or not). I think it has
something to do with the way Exchange processes mail as the user that
is logging in through the OWA commands. From what I can tell, exchange
sees the Owner of the email as the Exchange native user (click on the
profile in the GAL of Outlook to see all the different account name
associated with the primary account) During the failover process, if
the Entourage client is processing an OWA command on the cluster, the
permissions get all fubar on the messages and they start deleting and
new mail goes to the "Folders On My Computer" inbox because the user
doesn't have access to the Exchange inbox. This is just a hunch,
though. But it does kind of explain why our users loose ownership of
meetings in the calendar when they invite several others or have a
delegate set the meeting up for them. Again, this is all assumptions
based on observable behavior.

Usually restoring the folders and email from the exchange server
properly resets the ownership from either the server or client
perspective (haven't figured out which yet). You have to make sure
your Exchange admins aren't looking at just the Inbox deleted items
retention, but the entire mailbox. Our admins assumed everyone kept
their folder hierachy in their Inbox.


Frank


Joe said:
Nathan,

No problem on the rebuild. I was desperate.

My account is an Exchange account on our server. The folder in question
was the "inbox."

The rest of your recap was correct.

I really think I may have some Mac OS system trouble. This is acting
very strange.

I'll let you know what our guy finds today.

Respectfully,

Joe M.

I actually wasn't suggesting that you rebuild, merely that if you had
rebuilt that you might want to inspect the rule to make sure it is pointing
to the correct destination folder (and to correct it if it is not).

As for the rebuild having duplicated messages, that seems odd. Usually when
messages get lost in the database (i.e., not associated with a valid
folder), during the rebuild, they would get brought back into a "Recovered
Items" folder that we'd create, not be duplicated into the Deleted Messages
folder.

What type of Mail Account is "Joe Moran"?

Let's recap:
* Your PC shows the messages in your mail account.
* Entourage does not show the messages in your mail account, but instead...
* shows one copy in some folder under Folders on My Computer (which folder?)
* shows a additional copy in the Deleted Messages folder of the Joe Moran
account.

Have I got it right?

-nh

On 9/29/05 9:11:25 AM, in article
[email protected], "Joe Moran"

Nathan,

Thanks for the tip. I hadn't rebuilt my database. But I did, this
morning.

Now all the messages I used to have organized under "Joe Moran" moved
to the "Folders on My Computer" section. It also duplicated every
message it moved and put them into my "deleted messages" under "Joe
Moran."

Any further advice?

P.s. I also have a PC in my office. When I checked my e-mail account
there - everything is still where it "should" be. I am connected tothe
main e-mail server on both my Mac and my PC. I'm lost. I repaired my
permissions on the Mac this morning before rebuilding the database in
Entourage. And did the "fsck" thing in the terminal.


Nathan Herring [MSFT] wrote:
If you have rebuilt your database, you should inspect your rule(s)to make
sure it is still pointing to the right folder. It would probably not be
after a rebuild.

-nh


On 9/28/05 9:43:58 AM, in article
[email protected], "Joe Moran"

When I open Entourage, I see four folder in the left most box.
1. Folders on My Computer
2. Joe Moran (my name)
3. Microsoft News Server
4. Mail Views

All but the news server folder have arrows next to them I can click on
to see whats indide them

Something funny happened this morning:

Incoming messages used to go to the "Joe Moran" folder and then go to
the "inbox" there.

Now all incoming mail messages go to the "Folders on My Computer"
folder and that "Inbox." In addition, they duplicate themselves and
apear in the "Deleted Items" folder under "Joe Moran."

Has this happened to anyone else? I'm lost on what to do.


--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confers no rights.


--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confers no rights.
Click to expand...
Click to expand...
Click to expand...
 
J

Joe Moran

One other thing the tech guy said - you can drag the folders from the
"user name" inbox, to the "folders on my computer" folder as an extra
backup. That way, they're on your computer for sure, not on a server
somewhere.

This has to be done manually. He suggested doing it whenever you become
freightened that you may lose something. In other words, whenever you
think of it. It will replace the old one.

Hope that helps, too.
 
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