Font issues

H

Horne Stacey

We receive email from one person that the text appears garbled. There are
three issues from this address:

1) The email is received garbled.
2) the email is received ok
3) the email is received ok - but the next time we open this it is garbled.

We're using entourage 2004 on a G4. The email is received from an outside
source. Because it is a hit and miss situation, and the text can change
after we have received the email. I believe it is a font issue...can anyone
help
 
M

matt neuburg

Horne Stacey said:
We receive email from one person that the text appears garbled. There are
three issues from this address:

1) The email is received garbled.
2) the email is received ok
3) the email is received ok - but the next time we open this it is garbled.

We're using entourage 2004 on a G4. The email is received from an outside
source. Because it is a hit and miss situation, and the text can change
after we have received the email. I believe it is a font issue...can anyone
help
Click to expand...

What does looking at the source show you? I suspect that this is simply
a bad email (i.e. it is being sent by a crappy email client). I've had
similar problems with mail from people who use AOL, for example. My
advice to them is that if they want to email me they should use a real
email client. m.
 
N

nanci

What does looking at the source show you? I suspect that this is simply
a bad email (i.e. it is being sent by a crappy email client). I've had
similar problems with mail from people who use AOL, for example. My
advice to them is that if they want to email me they should use a real
email client. m.
Click to expand...

I have a very similar issue ever since i upgraded to 2004. i can read
the text if i look at the source or copy and paste it to another app.
this happens with 95% of the html emails that i get. so i do not think
these are all bad. I have tried font finagler with no luck as well as
changing font prefs.

nanci
 
N

nanci

If you think you're having font problems with an Office app, then do
this: quit all Office apps; find and delete the Office font cache file;
run Panther Cache Cleaner to get rid of the system font caches; and
restart. m.
Click to expand...

thank you matt. i have run font finagler which says it does just that
but i will do it manually.

thanks again,

n
 
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