Format of Word Attachment Changes When Opened From Email

J

Jerry Seigel

In Outlook 2003 or 2007, when a Word 2003 or 2007 document is opened from the
email itself, the formatting - line breaks, tables, etc. - change. However,
if the Word attachment is saved (to the Desktop, for example) from the email,
and THEN opened, the formatting in the Word document is correct.

I am seeing this problem regularly at a customer site on several computers
(WinXP Pro/Outlook 2003 or Vista/Outlook 2003), and also on my computer
(Vista Business/Outlook 2007). The customer is a law firm and they receive
large Word attachments with complex formatting. It is not an issue with
..docx. All of the documents are .doc.

Thanks for any ideas you have.

--
Jerry Seigel
CIO and Chief Tech
21st Century Services, LLC
Technology Support for Small Business and Home
303-690-9058
 

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