Grey zone in SENT folder

M

MaxBrambilla

Suddenly I have an apparent bug/corruption that affects only my SENT
folder: there is a grey "stripe" (for lack of better word) where a sent message
should be. If I mouse to/over this stripe, it crashes Entourage (pop-up then
appears to allow me to report it to Microsoft -- which I've done dozens of
times).

How do I correct this problem? Can I remove and then re-install Entourage
without losing my Contacts, Messages, Tasks, Calendar, etc. data? Is there a
known patch/download?

I hope someone can helllllpppp!

thanks.
 
A

Adam Bailey

MaxBrambilla said:
Suddenly I have an apparent bug/corruption that affects only my SENT
folder: there is a grey "stripe" (for lack of better word) where a sent message
should be. If I mouse to/over this stripe, it crashes Entourage (pop-up then
appears to allow me to report it to Microsoft -- which I've done dozens of
times).

How do I correct this problem?
Click to expand...

Rebuild/compact your message database. Hold down the Option key and launch
Entourage.
 
M

MaxBrambilla

Thank you SO MUCH for your suggestion -- it worked!
-----Original Message-----
Suddenly I have an apparent bug/corruption that affects only my SENT
folder: there is a grey "stripe" (for lack of better word) where a sent message
should be. If I mouse to/over this stripe, it crashes Entourage (pop-up then
appears to allow me to report it to Microsoft -- which I've done dozens of
times).

How do I correct this problem? Can I remove and then re-install Entourage
without losing my Contacts, Messages, Tasks, Calendar, etc. data? Is there
Click to expand...
a
 
M

MaxBrambilla

Adam -- many many thanks for your swift help. I'll drink a toast to your
health tonight!
 
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