Handheld Sync 2004 SP1

S

Sam Elowitch

What is the status of Handheld Sync after 2004 SP1? My Palm no longer
recognizes Entourage 2004 nor does HotSync Manager come on when I press the
HotSync button on the cradle.... :-(
 
A

Anil

Try this:
There's one folder which gets created in USERs/<user name>\Documents\Palm,
when we first time try syncing with Entourage which contains all required
settings for Palm device. As a last resort, we can move the complete folder
to some other location and try resyncing it., this would reccreate the Palm
folder.
Other thing is about Preference Files, located at User\<user
name>\\Library\Preferences, delete the following files and try again:
1. com.Palm.HotSync.plist
2. com.palm.NorePad.plist

--Anil
 
S

Sam Elowitch

Did it. No good. The Conduit Manager doesn't even pop up in the Dock.
Arrrghh! "The connection between your handheld computer and the desktop
could not be established." And yes, I've triple-checked my USB connection to
the cradle.

-Sam
 
S

Sam Elowitch

I have tried every troubleshooting step I can think of and still no luck!
I'm desperate and I don't want to revert to pre-SP1 Office.

-Sam
 
S

Sam Elowitch

I'm going to try using the palmOne Permissions Fixer and see if that helps.

-Sam
 
D

Doug Jenik

When I try to sync with my m515, it starts the sync but then crashed my
system (i.e. locks up and the OS tells me I need to reboot). I'm using OSX
10.3.5, Palm Desktop 4.1, and PalmOS 4.1.2.
Have you tried to install the Entourage X Conduit? I've also tried
that but the install always fails reporting "The installation failed because
Microsoft Component Plugin was not found." I'm no longer able to sync as I
used to so any other options out there would be appreciated.
 
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