Having trouble importing "Groups" and "Folders" from and to same version of Entourage

D

Dan Otter

I have a G4 laptop running OS 10.2.8 and Entourage X and recently
purchased an iMac running OS 10.3.1 with the same version of Entourage
X. I have imported my contacts onto the new iMac but am having
difficulty importing folders and groups.

I have tried copying over my Microsoft User Data identity folder from
the laptop to the new iMac. I received the message "that this identiy
could not be used by this version of Entourage." They are the exact
same versions. Could it be because old computer is Jaguar and new
version is Panther?

Thanks for any help!

Dan
 
P

Paul Berkowitz

I have a G4 laptop running OS 10.2.8 and Entourage X and recently
purchased an iMac running OS 10.3.1 with the same version of Entourage
X. I have imported my contacts onto the new iMac but am having
difficulty importing folders and groups.

I have tried copying over my Microsoft User Data identity folder from
the laptop to the new iMac. I received the message "that this identiy
could not be used by this version of Entourage." They are the exact
same versions.
Click to expand...

And what version would that be? Update both Entourage X to the latest
version 10.1.4 by using Office updaters 10.1.2 and 10.1.4 (and might as well
10.1.5 too although it won't affect Entourage).

Could it be because old computer is Jaguar and new
version is Panther?
Click to expand...

No. There's something wrong with the database. Could it be that you have a
later updated version of Entourage (perhaps 10.1.1 or 10.1.4) on the laptop
than you do on the iMac (maybe 10.0.0)? Or - is it possible that you
actually tried bringing over the _wrong_ MUD folder - namely the one you
used for Entourage 2001 that lived in the Documents folder on the root of
your hard drive rather than the one in /Users/[you]/Documents?

In any case, once you have updated both Entourages to 10.1.4, do an Advanced
Rebuild on the PB. Then bring over just the Office X Identities folder to
the /Users/[you]/Documents/Microsoft User Data folder on the iMac. Then
Repair Disk Permissions (/Applications/Utilities/Disk Utility). Then try
again.

If still no good, use Remove Office on the iMac to remove all of Office,
reinstall it and update to 10.1.4 again. I just had a _lot_ of trouble
reinstalling Office and updating my iBook recently after I re-partitioned
the hard drive. It took quite a few removes and reinstalls until it came
right. I kept getting errors "I/O Error (Disk bad)" at various stages. But I
didn't have to reinitialize the disk again. I got one of those even after
using Disk Warrior. At that point a simple Log Out/Log in suddenly made
everything work!


--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
D

Dan Otter

Hi Paul,

Thanks for the advice. In checking both Entourage X apps are version
10.0.0. Should I update both to 10.1.4? Thanks again.

Dan

Paul Berkowitz said:
I have a G4 laptop running OS 10.2.8 and Entourage X and recently
purchased an iMac running OS 10.3.1 with the same version of Entourage
X. I have imported my contacts onto the new iMac but am having
difficulty importing folders and groups.

I have tried copying over my Microsoft User Data identity folder from
the laptop to the new iMac. I received the message "that this identiy
could not be used by this version of Entourage." They are the exact
same versions.
Click to expand...

And what version would that be? Update both Entourage X to the latest
version 10.1.4 by using Office updaters 10.1.2 and 10.1.4 (and might as well
10.1.5 too although it won't affect Entourage).

Could it be because old computer is Jaguar and new
version is Panther?
Click to expand...

No. There's something wrong with the database. Could it be that you have a
later updated version of Entourage (perhaps 10.1.1 or 10.1.4) on the laptop
than you do on the iMac (maybe 10.0.0)? Or - is it possible that you
actually tried bringing over the _wrong_ MUD folder - namely the one you
used for Entourage 2001 that lived in the Documents folder on the root of
your hard drive rather than the one in /Users/[you]/Documents?

In any case, once you have updated both Entourages to 10.1.4, do an Advanced
Rebuild on the PB. Then bring over just the Office X Identities folder to
the /Users/[you]/Documents/Microsoft User Data folder on the iMac. Then
Repair Disk Permissions (/Applications/Utilities/Disk Utility). Then try
again.

If still no good, use Remove Office on the iMac to remove all of Office,
reinstall it and update to 10.1.4 again. I just had a _lot_ of trouble
reinstalling Office and updating my iBook recently after I re-partitioned
the hard drive. It took quite a few removes and reinstalls until it came
right. I kept getting errors "I/O Error (Disk bad)" at various stages. But I
didn't have to reinitialize the disk again. I got one of those even after
using Disk Warrior. At that point a simple Log Out/Log in suddenly made
everything work!


--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
Click to expand...
 
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