HEEEEEEELLLPP--Can't create the item

D

Doug

I use Outlook from MS Office 2003 Business Edition.
Everything has worked fine until the past few weeks. Now,
whenever I click on an E-mail address link inside a
webpage, I get a message from Outlook that says "Can't
create the item."

One person on this group gave me the following advice:
Close Outlook, find and rename the frmscache.dat to .old
Click to expand...

I did searches on all my drives and the file named above
was not found. I doubled checked the search to confirm
that it included hidden files and system folders in the
search. Still no luck.

Today I did a complete reinstall of MS Office 2003 Small
Business Edition. Still no luck.

What else can I do????

More thoughts?
 
J

Jeff

I have the same error come up in the past couple of
weeks - but have been unable to fix it

Error possibly first occured after running a windows
update
 
M

Milly Staples [MVP - Outlook]

Try creating a new mail profile here: Control Panel->Mail Icon->Show
Profiles.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Doug asked:

| I use Outlook from MS Office 2003 Business Edition.
| Everything has worked fine until the past few weeks. Now,
| whenever I click on an E-mail address link inside a
| webpage, I get a message from Outlook that says "Can't
| create the item."
|
| One person on this group gave me the following advice:
|
|| Close Outlook, find and rename the frmscache.dat to .old
|
| I did searches on all my drives and the file named above
| was not found. I doubled checked the search to confirm
| that it included hidden files and system folders in the
| search. Still no luck.
|
| Today I did a complete reinstall of MS Office 2003 Small
| Business Edition. Still no luck.
|
| What else can I do????
|
| More thoughts?
 
D

Doug

I'm trying to remember what I may have installed in the
last couple weeks. I very well could have installed a new
windows update, but I'm not sure.

I did install the full version of MS OneNote. Did you by
chance install this program as well?

Are you using XP? (I am using XP)
 
Top