HELP ASAP! Please HELP me recover data!

M

Michelle

My computer hard-drive crashed last week and I lost all of my
applications as well as my Microsoft User Data. I just got it back
from the shop, reinstalled Microsoft Office. About a month ago I had
backed up my MUD to my iPod. It's not completely up to date, but at
least it has everything prior to a month ago.

I copied the folder to my documents folder and opened up Entourage--it
was like it was trying to reset everything up! Everything looks
completely different--is this just a prefs issue (the appearance).

I'm not seeing any of my old e-mails or my folders! Where is
everything. I thought that all I needed to do was copy the MUD over.

Please help! Is it all really lost for good!
 
M

Michel Bintener

My computer hard-drive crashed last week and I lost all of my
applications as well as my Microsoft User Data. I just got it back
from the shop, reinstalled Microsoft Office. About a month ago I had
backed up my MUD to my iPod. It's not completely up to date, but at
least it has everything prior to a month ago.

I copied the folder to my documents folder and opened up Entourage--it
was like it was trying to reset everything up! Everything looks
completely different--is this just a prefs issue (the appearance).

That's not really specific - what exactly do you mean by "looks completely
different"?
I'm not seeing any of my old e-mails or my folders! Where is
everything. I thought that all I needed to do was copy the MUD over.

Normally, copying the MUD should do. See if Entourage>Switch Identity shows
you two different identities, and see if switching to your old one restores
your data. If not, post back and give more details, esp. the version of
Office you are using.
Please help! Is it all really lost for good!

It shouldn't be, but you should keep the MUD backed up on your iPod in case
something went wrong this time. Also, make sure that you apply all the
available updates there are for whatever version of Office you're using.
 
M

Michelle

Okay. When I posted my original e-mail, it was late at night after a
long day of trying to reinstall programs and rebuild my computer
information. I was tired and didn't give adequate information.
Hopefully, this information will allow others to guide me to where the
problem lies.

First of all, I'm using Microsoft Office 2004--Student/Teacher Edition.
I'm running it on a G4 Powerbook running OS 10.3.9.

When I said that it looked completely different, here's what I meant.
My preview pane was no longer there. I reset that back up again with
no problem. The left side of the window, above the list of folders,
looks different. I remember it having the 6 icons (mail, contacts,
calendar, notes, tasks, project center in small form--one single row
from left to right. Now it's slightly larger with 2 rows of 3.
Probably just a pref. that I have to reset. Not a big deal at all.
It's just that with that and the "lost" preview pane, it threw me off.

My main concern is the lost information. I tried the "switch identity"
and there is only one identity there. I did a search and there wasn't
another one anywhere else.

The strange thing is that it's recognizing some parts of my original
(pre-crash) identity. My signatures are still there. The Rules are
still there, although they're not working because my mail folders are
gone. The mailing list manager is still there with my old information.


What's gone are my e-mails, contacts, calendar information, notes, and
tasks. I checked my "database" info. in the finder window. It says
that it's 22.5 MG which seems way to small to contain all of the
information that I originally had.

Any ideas why I have certain things, but not the most important? Is my
database portion a lost cause or is there something that I can still
try?

Does a 22.5 MG database seem really small or about average. It
probably has approximately 1 1/2 years worth of e-mail, quite a lot of
calendar appointments, maybe 20-30 notes, 100-150 or so contacts (rough
estimate), and probably 30-50 tasks. These are all very rough
estimates and I know that the e-mails are probably the bulk of the
information.

I would be grateful for any help that you can give me. I've
temporarily set Entourage to have NO pending schedules. When I first
started up Entourage after reinstalling, it did download a couple of
hundred e-mails from my Yahoo server, but I stopped it before it could
do any more. I'd like to try to get back my old stuff before I add any
more new.

I do have some of my calendar data on my Pocket PC. If I tried to sync
the two, would it delete everything on my Pocket PC to match my empty
Entourage calendar? Or would it add everything onto my Entourage to
match my up-to-date Pocket PC?

So many questions and hopefully some answers out there to at least some
of them.
 
M

Michel Bintener

Hello again,

see inline for answers.

When I said that it looked completely different, here's what I meant.
My preview pane was no longer there. I reset that back up again with
no problem. The left side of the window, above the list of folders,
looks different. I remember it having the 6 icons (mail, contacts,
calendar, notes, tasks, project center in small form--one single row
from left to right. Now it's slightly larger with 2 rows of 3.
Probably just a pref. that I have to reset. Not a big deal at all.
It's just that with that and the "lost" preview pane, it threw me off.

To get your preview pane back, go to View>Preview Pane, then select the
place where you'd like to see it. As for the navigation buttons, go to
Entourage>Preferences, General tab, and check "Display small navigation
buttons".
My main concern is the lost information. I tried the "switch identity"
and there is only one identity there. I did a search and there wasn't
another one anywhere else.

The strange thing is that it's recognizing some parts of my original
(pre-crash) identity. My signatures are still there. The Rules are
still there, although they're not working because my mail folders are
gone. The mailing list manager is still there with my old information.

What's gone are my e-mails, contacts, calendar information, notes, and
tasks. I checked my "database" info. in the finder window. It says
that it's 22.5 MG which seems way to small to contain all of the
information that I originally had.

Any ideas why I have certain things, but not the most important? Is my
database portion a lost cause or is there something that I can still
try?

Though this behaviour may seem strange, it actually makes sense. If you go
to your Office 2004 Identities folder and select your identity, you'll see
that there are (or at least should be) four different files, Database,
Mailing List, Rules and Signatures. In other words, the actual Entourage
data (calendar, e-mail messages, notes, etc.) are kept separate from the
rules, signatures and mailing lists. In your case, something happened to the
database only, which explains why the other files have not been affected.
Does a 22.5 MG database seem really small or about average. It
probably has approximately 1 1/2 years worth of e-mail, quite a lot of
calendar appointments, maybe 20-30 notes, 100-150 or so contacts (rough
estimate), and probably 30-50 tasks. These are all very rough
estimates and I know that the e-mails are probably the bulk of the
information.

As far as I know, a standard empty Entourage database is ~22.5MB. As I said,
in your case, something happened to your old database, which made Entourage
create a new one, and that's the one you can currently see. Your old
database has disappeared, somehow.
I would be grateful for any help that you can give me. I've
temporarily set Entourage to have NO pending schedules. When I first
started up Entourage after reinstalling, it did download a couple of
hundred e-mails from my Yahoo server, but I stopped it before it could
do any more. I'd like to try to get back my old stuff before I add any
more new.

I do have some of my calendar data on my Pocket PC. If I tried to sync
the two, would it delete everything on my Pocket PC to match my empty
Entourage calendar? Or would it add everything onto my Entourage to
match my up-to-date Pocket PC?

Well, I'm not familiar with Pocket PCs, but before you synchronise it with
Entourage, make sure that you set the conduit you're using to an option that
will override the Entourage data with the Pocket PC data. I'd recommend
making a backup of the Pocket PC data beforehand.

In your last post, you mentioned that you still had an old copy of the MUD
on your iPod. See if the database file in there is considerably bigger than
22.5MB, and see if copying that file into your identity's folder (in the
Office 2004 Identities folder of your hard disk's MUD folder) restores the
old data (quit Entourage and any other Office applications before you try
that). As a matter of fact, I'd try that first before attempting to synch
Entourage with your Pocket PC.
So many questions and hopefully some answers out there to at least some
of them.

I hope I could help you somehow. Let us know if you managed to get your data
back.

Michel
 
D

Diane Ross [MVP]

As far as I know, a standard empty Entourage database is ~22.5MB. As I said,
in your case, something happened to your old database, which made Entourage
create a new one, and that's the one you can currently see. Your old
database has disappeared, somehow.

It's possible that the file is in "lost & found". The 'lost+found' directory
is created by fsck if it finds orphaned files during the boot process, or by
the user running Disk Utility.

Do a search for invisible files "lost+found".

More info <http://www.entourage.mvps.org/user/xfile1.html>
 
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