HELP - Mail is gone

S

scott.siegler

Hello,

I rebooted my machine, and when I started Entourage up, it started like
I had never used it before. My old account was gone, all the
preferences were reset. I only use Entourage as a client to read my
yahoo mail. So when I created a new account, it began to download all
of my email from my yahoo account.

Where on my drive is my email stored? Can I somehow point entourage to
this file so I can restore everything to the way it was before? I
really hope that is possible.

Please help if you can.

thanks,
Scott
 
D

Diane Ross

I rebooted my machine, and when I started Entourage up, it started like
I had never used it before. My old account was gone, all the
preferences were reset. I only use Entourage as a client to read my
yahoo mail. So when I created a new account, it began to download all
of my email from my yahoo account.

Where on my drive is my email stored? Can I somehow point entourage to
this file so I can restore everything to the way it was before? I
really hope that is possible.
Click to expand...

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity.

Switch Identities to view your old mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, drag each folder to the desktop from one
identity. This creates an MBOX file. Switch identities. Drag the MBOX files
into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

See other "Most Asked FAQs"

<http://www.entourage.mvps.org/faq/top_faqs.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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