Help!! Major Entourage Mail Error

L

Lonnie

For no known reason, my Entourage OSX10 seems to have developed a
major database error.

Today I started Entourage up and upon opening it said, "This action
could not be completed. Mail Error." It does this every time I open
the program or click on a folder or a menu item. So Entourage is
totally non-operational and I can't get to any of my saved emails or
addresses or phone numbers. HELP!!!

Been using Entourage with OSX10.3.1 for a while. No problem. No
configuration changes or software additions in recent weeks.

I have a partitioned hard drive with OSX10 on both partitions.
Booting the computer from the other drive I tried copying just the
Entourage database into the User/Documents/Microsoft User Data/Office
X Identities/Main Indentity folder on the other partition. The exact
problem followed.

How do I recover all the saved email and contact data? If I reinstall
Entourage, will it wipe all this essential information out? Can I
somehow export it all into a new copy of Entourage without the problem
following?

I've got a big Foster's beer waiting for anyone that knows what to do.
Please help!

Many Thanks!
-- Lonnie
 
L

Lonnie

Here is information that results when Entourage crashes:

Date/Time: 2003-12-31 07:57:03 -0600
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Entourage (/MS Office X/Microsoft Entourage)
PID: 408
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x0169e8fc in 0x169e8fc
#1 0x0167bb24 in 0x167bb24
#2 0x0056a504 in 0x56a504
#3 0x0048ba44 in 0x48ba44
#4 0x004a0cec in 0x4a0cec
#5 0x016a873c in 0x16a873c
#6 0x902ae520 in TerminateConnection (TerminateConnection + 368)
#7 0x902a1cc0 in ReleaseClosure (ReleaseClosure + 392)
#8 0x902dd128 in TerminateApplication (TerminateApplication + 84)
#9 0x9002c8b8 in exit (exit + 88)
#10 0x92d46f28 in _ZN16OpaqueICInstanceC1Ev (_ZN16OpaqueICInstanceC1Ev + 0)
#11 0x016b18d8 in _exit (_exit + 104)
#12 0x016b1838 in exit (exit + 88)

Thread 1:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x90296778 in SetThreadState (SetThreadState + 192)
#5 0x902d1bb8 in SetThreadStateEndCritical (SetThreadStateEndCritical + 144)
#6 0x01176d68 in 0x1176d68
#7 0x01175964 in 0x1175964
#8 0x01175888 in 0x1175888
#9 0x01175bfc in 0x1175bfc
#10 0x01177154 in 0x1177154
#11 0x902dc954 in InvokeThreadEntryUPP (InvokeThreadEntryUPP + 24)
#12 0x902a7620 in CooperativeThread (CooperativeThread + 220)
#13 0x900247e8 in _pthread_body (_pthread_body + 40)

PPC Thread State:
srr0: 0x0169e8fc srr1: 0x0000f030 vrsave: 0x00000000
cr: 0x88002224 xer: 0x00000004 lr: 0x0167bb24 ctr: 0x0167aba0
r0: 0x0167bb24 r1: 0xbffff480 r2: 0x000d0000 r3: 0x00000000
r4: 0x00000048 r5: 0x00000000 r6: 0x060ed4d4 r7: 0x00000000
r8: 0x00000001 r9: 0x00000000 r10: 0x00000001 r11: 0xa02811cc
r12: 0x000cd500 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe98 r21: 0xffffffff r22: 0xbffffc60 r23: 0x00000000
r24: 0x00000003 r25: 0x00000000 r26: 0x00000001 r27: 0x04909f4c
r28: 0x060ed5a4 r29: 0x060ed4d4 r30: 0x00000000 r31: 0x000e7ff4
 
T

Thomas N.

I've got the exact same problem running 10.2.8 (just picked up 10.3
and preparing to install). How did you access crash data? I can't
access error log from window menu.

I'm able to access address data from within Entourage using custom
views. I'll stay in touch. Thomas N.

-----Original Message-----
Here is information that results when Entourage crashes:

Date/Time: 2003-12-31 07:57:03 -0600
OS Version: 10.3.1 (Build 7C107)

Command: Microsoft Entourage (/MS Office X/Microsoft Entourage)
PID: 408
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x0169e8fc in 0x169e8fc
#1 0x0167bb24 in 0x167bb24
#2 0x0056a504 in 0x56a504
#3 0x0048ba44 in 0x48ba44
#4 0x004a0cec in 0x4a0cec
#5 0x016a873c in 0x16a873c
#6 0x902ae520 in TerminateConnection (TerminateConnection + 368)
#7 0x902a1cc0 in ReleaseClosure (ReleaseClosure + 392)
#8 0x902dd128 in TerminateApplication (TerminateApplication + 84)
#9 0x9002c8b8 in exit (exit + 88)
#10 0x92d46f28 in _ZN16OpaqueICInstanceC1Ev
Click to expand...
(_ZN16OpaqueICInstanceC1Ev + 0)
#11 0x016b18d8 in _exit (_exit + 104)
#12 0x016b1838 in exit (exit + 88)

Thread 1:
#0 0x900075c8 in mach_msg_trap (mach_msg_trap + 8)
#1 0x90007118 in mach_msg (mach_msg + 56)
#2 0x90293bd4 in SwitchContexts (SwitchContexts + 96)
#3 0x902894b0 in YieldToThread (YieldToThread + 260)
#4 0x90296778 in SetThreadState (SetThreadState + 192)
#5 0x902d1bb8 in SetThreadStateEndCritical
Click to expand...
(SetThreadStateEndCritical + 144)
 
D

Diane Ross

For no known reason, my Entourage OSX10 seems to have developed a
major database error.

Today I started Entourage up and upon opening it said, "This action
could not be completed. Mail Error." It does this every time I open
the program or click on a folder or a menu item. So Entourage is
totally non-operational and I can't get to any of my saved emails or
addresses or phone numbers. HELP!!!
Click to expand...

Try a database rebuild.

How to rebuild your database:

If you¹re in Entourage X, first go to
Entourage -> Turn Off Office Notifications. Quit Entourage, and then restart
Entourage holding down the Option key. When the Rebuild dialog box comes up,
choose to do a Typical Rebuild.


Let me know if this works.
 
T

Thomas N.

Tried Typical Rebuild: "Compacting failed and an I/O error occured."
Chose Advance Rebuild: "Database rebuilt. Move old database and old
database cache to trash."
Successfully retrieved mail. All other operation back to normal.
Many thanks for the quick reply to the post. I'm scrambling to get
some year end work completed. This made the difference. Thomas N.
 
D

Diane Ross

Tried Typical Rebuild: "Compacting failed and an I/O error occured."
Chose Advance Rebuild: "Database rebuilt. Move old database and old
database cache to trash."
Successfully retrieved mail. All other operation back to normal.
Many thanks for the quick reply to the post. I'm scrambling to get
some year end work completed. This made the difference. Thomas N.
Click to expand...

Thanks for the feedback!

Glad you are back in business....
 
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