HELP!!! My Entourage has been RESET!!!!!!!!!!

B

Brian

I have had a very unfortunate thing happen to me. I left work on
Friday and all was great. I booted my computer up on Saturday, and
everything in my Entourage was GONE!!! All my email, all my Contacts,
All my Tasks... You get the picture. The only thing there was the
"Welcome to Microsoft Entourage" message.

Has anyone ever seen this before? If so, is there a way to get back
all of my information? I am running Microsft Entourage 10.1.4; Mac Os
10.2.6. the computer is a PowerBook G4.

Any help would be much appreciated.

Also, where are the Entourage files kept? I would like to know this,
so that I can make back-ups in the future.

Thanks,

Brian
 
D

Diane Ross

I have had a very unfortunate thing happen to me. I left work on
Friday and all was great. I booted my computer up on Saturday, and
everything in my Entourage was GONE!!! All my email, all my Contacts,
All my Tasks... You get the picture. The only thing there was the
"Welcome to Microsoft Entourage" message.

Has anyone ever seen this before? If so, is there a way to get back
all of my information? I am running Microsft Entourage 10.1.4; Mac Os
10.2.6. the computer is a PowerBook G4.

Any help would be much appreciated.

Also, where are the Entourage files kept? I would like to know this,
so that I can make back-ups in the future.
Click to expand...

Select Switch Identity and see if your old identity is still listed. If it's
not there, then... 1. It's possible that Entourage is looking in the wrong
location for your MUD folder. You probably have more than one documents
folder. Entourage expects the folder to be in your Documents folder. For OS
X users, that's the Documents folder in your User's folder. Open Entourage,
create a new identity and name it something unique so you can do a search on
it and it will be the only thing that shows up. Now do a search in the
Finder for this new identity. This will tell you where Entourage is looking
for Identities. 2. If a find does not locate your original Identity folder,
it's possible the OS has lost the path. If you have Disk Warrior use it. It
would be a good idea to run DiskFirstAid from the OS install CD. Fix if you
have more than one Microsoft User Data Folder... Move the identity folder
you want to use to the Office Identities folder that Entourage is
recognizing. Your identity is named "Main" by default. Be sure to rename one
so you do not overwrite. Switch Identities to view your mail. If you have
not used the new identity, delete it. If you have used it and want to
combine the new mail with your original database, just drag each folder to
the desktop. this creates an MBOX file. Switch identities. Drag the MBOX
files into the folder window of Entourage. Remember keep a backup of all
data before deleting.

Rules, mailing lists, signatures, messages, data, schedules, contacts,
tasks, notes, calendar are located in: Entourage X : ~/Documents/Microsoft
User Data/Office X Identities/your identity Entourage 2001: <Startup
Disk>:Documents/Microsoft User Data: Office 2001 Identities:your identity
Note: your identity is called Main Identity unless you rename it.
 
B

Brian

Diane,

Thank you very much for the email. I was able to find the "Main
Identity" in the "../Users/<myusername>/Incomplete" folder. I have no
idea how it got there, however, I simply followed your instructions,
and everything has returned to normal. All of my data has been
recovered. Something very strange had to have happened, because my
email identity and my Virtual PC files were both in the "Incomplete"
Folder. Fortunately, I was able to recover everything.

Thanks again,

Brian
 
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