Help needed with new web hoster

K

kevs

I just changed web hosters and now cannot get my mail through my pop-up
account. The tech guy there says he has no problem getting the mail through
outlook express. He is not Mac oriented, and if I can't figure this out, I
will have to look for ANOTHER new web hoster -- and this switch took me
about thirty hours of research and work to get done.

He says for Account ID to put --the full e mail address
And for pop server to put-- mail.(website url here)
And then the password.

But everytime I connect I get, "returned error, such password supplied for
this address is incorrect. Your username or security settings may be
incorrect.

Now with this password I am able to get my mail on this webhoster
(webhost4life.com) web-based site. Just not through Entourage.

He wants me to try with Outlook, but I just discovered that Outlook is only
for OS9 (why is that??) and I don't have energy to deal with OS9 right now.

Another bad sign is that when I type in my website address on mail2web.com I
also get an error failed message, while my other e mail accounts work fine
there. This e mail address BTW is is tied to a web site and is a catch all.

This is such a quandary. I really like the features of this new web host and
spent a lot of time to make the switch. I just can't get my e mail -- and
he says he has no idea why and does not deal with Entourage. Thanks!

MAC OS 10.2.8;
G4 DUAL 533 1.12 GB RAM
OFFICE X SUITE
 
D

Diane Ross

I just changed web hosters and now cannot get my mail through my pop-up
account. The tech guy there says he has no problem getting the mail through
outlook express. He is not Mac oriented, and if I can't figure this out, I
will have to look for ANOTHER new web hoster -- and this switch took me
about thirty hours of research and work to get done.
Click to expand...
Outlook Express directions are the same for Entourage. However what he is
telling you to put below is not something I have seen before.
He says for Account ID to put --the full e mail address
Click to expand...

Try putting just the part before the @ sign
And for pop server to put-- mail.(website url here)
Click to expand...

This should be something like mail.comcast.net

SMTP setting can be mail.comcast.net or smtp.comcast.net
 
K

kevs

Outlook Express directions are the same for Entourage. However what he is
telling you to put below is not something I have seen before.


Try putting just the part before the @ sign


This should be something like mail.comcast.net

SMTP setting can be mail.comcast.net or smtp.comcast.net
Click to expand...
Thanks Diane: it seemed to start working out of the blue. Take care! Kevs
 
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