Help please - tried everything - nothing works - at wits end !!!!

[Graham Cross]

Hi

I look after a network for a charity in the UK. We recently
implemented web content filtering using Webmarshal from netiq. Users
now access the internet using webmarshal's inbuilt proxy server.

Since introducing this, users of MS Publisher can no longer access
online clipart from within the Publisher programme - by doing a
search. You can however view online content by browsing categories in
clip organiser.

I've been assuming that the issue is with the proxy server
configuration and have added various microsoft.com addresses (the ones
I've found reference to in Newsgroups) as exclusions so that users
have direct access. I've also disabled all the content downloading
rules and given the effected users membership of Webmarshal's
'Unrestricted Access' group.

Webmarshal is not blocking access to the Office online website - only
the ability to search from within the programme.

If I disable the proxy server there's no problem.

Any advice would be greatly appreciated.

Thanks
Graham

 

[Mary Sauer]

This article is not exactly what you are asking, but it does address the clipart and
proxy servers.
There is a hotfix associated with this article.
Generic icons appear in the Web Collections folder of Clip Organizer in an Office
2003 program
http://support.microsoft.com/default.aspx?scid=kb;en-us;843607

 

[Graham Cross]

Mary

Thank you for this suggestion.
I've been looking all over to see if the hotfix the article mentions
can be downloaded.
Is this only available by contacting Microsoft?

Thanks
Graham

 

[Mary Sauer]

Not sure, Graham...
Support is pricey to say the least. There is a one time freebie.
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=6691&gprid=36076

 

[John G]

The article below has a lot of info about a Hotfix but does not seam to
have anywhere to download it.
Is it available online anywhere.?

 

[Ed Bennett]

The article below has a lot of info about a Hotfix but does not seam
to have anywhere to download it.
Is it available online anywhere.?

Microsoft have an aversion to making this type of hotfix
publicly-downloadable, as they generally have had a far smaller test bed
than major updates, and so Microsoft cannot guarantee that the fix will not
cause other problems.

Microsoft therefore restricts the number of systems on which the hotfix is
deployed to those that are experiencing the problems described.

This is why you have to use Product Support Services to request the patch
manually. According to the article about the hotfix
(http://support.microsoft.com/kb/842772/), if the patch will fix the
problem, then you don't pay for the support incident.

 

[John G]

Microsoft have an aversion to making this type of hotfix
publicly-downloadable, as they generally have had a far smaller test
bed than major updates, and so Microsoft cannot guarantee that the fix
will not cause other problems.

Microsoft therefore restricts the number of systems on which the
hotfix is deployed to those that are experiencing the problems
described.

This is why you have to use Product Support Services to request the
patch manually. According to the article about the hotfix
(http://support.microsoft.com/kb/842772/), if the patch will fix the
problem, then you don't pay for the support incident.

You are right Ed, it is in the fine print if you look at it the right
way. I just expected to be able to get it without a support call and try
it.
If I m going to have to pay I will wait for a real update as I wonder
would I ever get my money back and it is not that important.