HELP! Rebuild won't fix "Could not open that feature" Mail Error!

T

theavidguy

I'm using Entourage 10.1.4 under Mac OS 10.3.2, and yesterday I tried
to open one of my subfolders and got the "Could not open that feature.
Mail error." message. After searching this newsgroup I took the
advice of posters and rebuilt the database by holding down the option
key upon launch. A typical rebuild failed, and Entourage asked me if
I wanted to perform an advanced rebuild. I chose yes, but the problem
still remains. I went through the rebuild process 5 times.

This subfolder is the location of mail from a particular sender
(automatically placed in there with a rule) and there are messages I
need that I cannot access. Once I get the "Could not open" message
I'm stuck; clicking OK just brings the same error message again and
again. Force quit is my only option.

Does anyone have any other advice? My mail is set up with a POP
account, so the messages are deleted from the server when I download
them. I cannot access those lost messages from another computer or
web-based email.

Thanks,
Bill
 
D

Diane Ross

I'm using Entourage 10.1.4 under Mac OS 10.3.2, and yesterday I tried
to open one of my subfolders and got the "Could not open that feature.
Mail error." message. After searching this newsgroup I took the
advice of posters and rebuilt the database by holding down the option
key upon launch. A typical rebuild failed, and Entourage asked me if
I wanted to perform an advanced rebuild. I chose yes, but the problem
still remains. I went through the rebuild process 5 times.
Click to expand...

Did you quit Notifications and/or the Microsoft Database daemon before the
rebuild?
This subfolder is the location of mail from a particular sender
(automatically placed in there with a rule) and there are messages I
need that I cannot access. Once I get the "Could not open" message
I'm stuck; clicking OK just brings the same error message again and
again. Force quit is my only option.
Click to expand...

Try dragging the folder to the desktop. This creates an MBOX file. Now
switch to a new Identity under File in Entourage. Drag the MBOX file to the
folder list. Can you view the mail there?

If the mail is ok, then go back to your original identity and delete the
problem folder. Drag the MBOX file back to your folder list and test.

Let me know how this goes.
 
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