Help

T

TMOE314

I've been using Entourage since December 2005 with no problems... I use
almost every aspect of it, especially the calendar, address book and
email. This morning I turned on my computer, clicked onto Entourage and
it came on as if I have never used it before or set it up before. NONE
of my information is there!!! Can anyone help me figure how to obtain
the information I have losted? I am really not in the mood to start all
over and I need my calendar BACK.
 
F

Frank H

Can you check that in your user folder under Documents the folder called
Microsoft User Data exists ? And within it, there should be a folder called
Office 2004 Identities ? In that folder make sure there is a folder called
Main Identity and that it has minimally has database as a file ?
 
D

Diane Ross [MVP]

I've been using Entourage since December 2005 with no problems... I use
almost every aspect of it, especially the calendar, address book and
email. This morning I turned on my computer, clicked onto Entourage and
it came on as if I have never used it before or set it up before. NONE
of my information is there!!! Can anyone help me figure how to obtain
the information I have losted? I am really not in the mood to start all
over and I need my calendar BACK.
Click to expand...

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity.

Switch Identities to view your old mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, drag each folder to the desktop from one
identity. This creates an MBOX file. Switch identities. Drag the MBOX files
into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

More info here:
<http://www.entourage.mvps.org/faq_topic/identities.html#id2>
 
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