hlep with crashing

[lorry]

Occurs in the mode (not full slide mode) as in the
picture. If I right click on a movie, click play OR just
double click the movie, it plays fine, however as soon as
I move off the movie, by clicking to stop it or clicking
somewhere else, then the program freezes and a dialog box
comes up that says "the specified device is now being
closed, wait a few seconds and then try again"

The movies play fine in fullscreen mode, its only in
slidesorter mode that the problem occurs..plese help me.

Lorry

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

 

[lorry]

Thank you for all your help so far.

The mode i am talking about is normal view.
The files are either avi files (taken from a GE MRI scanner) - some are mpgs made with winMPG converter.

I am not getting any crash reporting dialog when the program freezes. As far as i know, error reproting is not turned off. The only ways to get the program to quit are via ctrl-alt-delete orthrough the microsoft application recovery tool.

DO i need to turn crach reporting on? If there is anything i can do to help you eg screen shots or files to send to you please ask.

Thanks again

Lorry

----- \"John Langhans [MSFT]\" wrote: -----

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

 

[lorry]

OK so here is the crash info

AppName: powerpnt.exe AppVer: 11.0.5529.0
AppStamp:3f281ac3
ModName: mso.dll ModVer: 11.0.5703.0
ModStamp:3f5cbb12
fDebug: 0 Offset: 00852084

ALSO, there doesnt seem to be any kind of file that this
crash happens with or not. Many avis from different
sources, plus mpgs from different sources.

-----Original Message-----
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office

 

[lorry]

Nope. THe crashes are / were happening with all media file types - avis, mpgs from different sources

I reinstalled windows - (first by repairing) - didnt help, and then with a full reinstall after reformatting the hard drive. reloaded office and now everything is working fine!

I have tried to think back over anything i may have downloaded or installed lately. I have run spybot for the first time in months and also installed the microsoft document info scrubber add-in. Who knows? All I can tell you is that I'm glad that things are (at least for now) working

Thank you all for your inpu

Lorr