How do I get replacement CD's for Office XP SBE?

[BigVic]

I did not get the proper CD's when I purchased my system. I need the CD's to
install Service Pack 3

 

[Jonathan Allen]

Talk to the people who sold you the computer. If they cannot help, then they
probably sold you a pirated copy and you can take them to small-claims court
to get a legit version.

Jonathan

 

[BigVic]

That won't work! I purchased from GATEWAY, and since it was over 30 days
they won't send replacements!

 

[bxb7668]

Gateway's contract with Microsoft says that they must provide you with
some sort of media. It may be CD or a hidden partition, but they must
provide you with something.

 

[BigVic]

The CD that they issued originally was Microsoft Office XP (not the SBE)
That where t5he probl;em comes in. If not noted within 30 days - - tuff
luck!

 

[Miss Perspicacia Tick]

The CD that they issued originally was Microsoft Office XP (not the
SBE) That where t5he probl;em comes in. If not noted within 30 days
- - tuff luck!

Then you're SOL. Microsoft does not, will not and, indeed, cannot offer any
support for OEM versions. All support - including replacement keys and
media - is the sole responsibility of the manufacturer and/or vendor.

What do you mean by "Microsoft Office XP (not the SBE)" - if it wasn't the
Small Business Edition, what version was it - there is no such thing as
"Microsoft Office XP" without a version. The SBE is the version most
commonly supplied with computers and it's OEM only.

Just out of interest - how did you apply SPs 1 and 2? You'd have needed some
proof of ownership for those too. Anyway, your only choice is to pursue this
with Gateway - MS will *NOT* assist.