On Friday, Entourage did a crash of some sort and when the program
re-opened, all the local folders disappeared. The database under Main
Identity is over 40 mb, so I am hoping the local folders are there <??>
Any assistance would greatly be appreciated
Usually when mail disappears it's due to user error. If the Microsoft User
Data folder is moved from your Documents folder, Entourage will create a new
blank Identity. You can search your computer for "Microsoft User Data" and
move it back to the correct location.
If you do not find the folder.....
First make a duplicate of your Identity folder. If anything goes wrong with
the rebuild you will have a backup.
Rebuild your Identity and see if your mail is recovered. If not, check in an
invisible folder named "lost+found'" The folder is located at the root
level of the hard drive. To find this hidden folder called "lost+found, do a
search for "invisible files" and "lost+found". If you are lucky, you'll find
the missing files.
How to rebuild database:
Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file.
Quit all Office applications (including Entourage and Notifications). More
info <
http://www.entourage.mvps.org/glossary/daemon.html>
? Entourage 2001 and Entourage X: Hold down the Option key and
re-launch the application. In a few seconds, you'll be greeted with a
dialogue box asking if you want the "Typical Rebuild" or the "Advanced
Rebuild." Choose "Typical."
? Entourage 2004: Hold down the Option key and re-launch the
application.
In a few seconds, you'll be greeted with the new Entourage 2004 Database
Utility. Select Rebuild database.
Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.
During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you've rebuilt your database
and checked the application's performance, you can delete the old versions
from your hard drive. Do not throw away these files unless you are satisfied
with the rebuild.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<
http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<
http://blogs.msdn.com/entourage/>
