How to empty the junk mail folder

J

JEH

As it stands, it looks like Entourage flags junk messages, changes
their color, and puts some sort of symbolic link to them in the Junk
folder on the (IMAP) server. They still appear in the inbox, albeit
grayed out a bit. Unfortunately, I can't find any way to actually
ERASE these junk mails, other than creating a rule that runs every X
days or whatever.

Apple Mail seems to handle this a lot more intelligently. It MOVES the
messages to the Junk folder, so you don't have to keep looking at them
in your inbox, and provides an Erase Junk Mail command that cleans out
the Junk Box after you have suitably scanned it for false positives.

Does anyone know whether it is possible to get this kind of behavior in
Entourage (messages not visible in inbox, erase them on command, not
with a timed rule)? My wife uses Entourage and doesn't want to switch
to Apple Mail, so I need to get this sorted out for her.

Thanks


JEH
 
M

Michel Bintener

Hi JEH,

I use IMAP accounts, and when I mark a message as junk, Entourage moves the
message into the Junk mail folder and assigns it to the Junk category. I'm
not sure why this is not happening in your case; go to Tools>Accounts,
double-click on your account and make sure that the appropriate junk folder
is selected under the Advanced tab.

Entourage does not have an Empty Junk Mail command, neither as part of a
menu nor as a contextual command. I worked around this by creating a
schedule (Tools>Schedule) that's set to run manually, and if it is run, it
automatically deletes junk mail that's older than 0 days, i.e. every single
junk message.

Hope this helps, at least to some degree.


As it stands, it looks like Entourage flags junk messages, changes
their color, and puts some sort of symbolic link to them in the Junk
folder on the (IMAP) server. They still appear in the inbox, albeit
grayed out a bit. Unfortunately, I can't find any way to actually
ERASE these junk mails, other than creating a rule that runs every X
days or whatever.

Apple Mail seems to handle this a lot more intelligently. It MOVES the
messages to the Junk folder, so you don't have to keep looking at them
in your inbox, and provides an Erase Junk Mail command that cleans out
the Junk Box after you have suitably scanned it for false positives.

Does anyone know whether it is possible to get this kind of behavior in
Entourage (messages not visible in inbox, erase them on command, not
with a timed rule)? My wife uses Entourage and doesn't want to switch
to Apple Mail, so I need to get this sorted out for her.

Thanks


JEH
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
J

JEH

Thanks Michael. I haven't looked at what happens when I manually mark
something as junk; the messages I am referring to are ones the
Entourage itself has flagged. They are all assigned to the Junk
category, but it acts as if they are linked, or maybe copied, to the
Junk folder, definitely not moved. Unfortunately, there are a lot of
them (probably 10% of my wife's incoming mail, since she frequents eBay
etc....) If I try to delete one of the grayed messages, or anything in
the junk folder itself for that matter, nothing happens. I like the
namual rule idea though; that would seem to solve the problem. I'll
give it a shot.

Thanks

JEH
 
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