How to set up an exchange account

B

Brian Donohue

Is there a step by step tutorial on how to set up an exchange account in
Entourage? I've connected to the VPN and set up the account in Entourage,
but I'm apparently missing something because I don't see any email,
calendar, etc. All I see is a junk email folder. I definitely have email in
this account. (I have been using the Exchange web interface to get email,
I'm just sick of it and want to receive email via Entourage instead).

Thanks!
 
B

Brian

By the way, I'm using Entourage 2004, Mac Os X 10.4.2, and we have an
Exchange 2003 server.
 
B

Boettcher, Scott

You HAVE to get the info from your Exchange server admins - nobody can help
you without that info.

SB
 
B

Brian

Well... I **THINK** I have all the info I need from him... But either I'm
missing something somewhere or there's a bug in Entourage.

It is connected and it pops up a message saying it's synchronizing in the
background, but nothing ever happens past that.

I thought I remembered reading something about using a full domain instead
of an abbreviated one (whatever that means).

Here's the info I have filled in... Let me know if there's anything obvious
that might be missing:

Account name
Personal name
Email address
Account id
Domain
Password
Exchange server

Do I need to fill in the Public folders or LDAP stuff under the Advanced
tab?

You'll have to forgive me... I'm a noob with this stuff and I'm dealing with
an admin who continuously insists "I don't do Macs"... You know... One of
THOSE types of people.
 
C

Corentin Cras-Méneur

Brian said:
It is connected and it pops up a message saying it's synchronizing in the
background, but nothing ever happens past that.
Click to expand...

Can you connect and see your e-mails through OWA (webmail)?
I thought I remembered reading something about using a full domain instead
of an abbreviated one (whatever that means).
Click to expand...

Sometimes... You need to use subdomain.domain.com in your login
information instead of domain.com.

Corentin
 
B

Boettcher, Scott

Brian, Yes, sadly I do know.

Anyhoo...

For the Exchange server, try this.
Servername.yourcompany.com instead of just the server name.

You'll need the LDAP stuff too, but let's try one thing at a time.

Do you have access to a PC at work? It might help if you do to track down
the LDAP info.

SB
 
B

Brian

1. Yes, I can connect via OWA. This is what I do currently, but it's a pain
to use.

2. Right now, I only have domain entered in for the exchange server (this is
what I was given, heh)... NOT domain.com or servername.domain.com. I'll try
to get the full thing from our admin.

3. The only PC in our office was set up (by myself) to use OWA. Our admin
couldn't even help me get this XP Pro PC set up correctly. Fortunately, OWA
on a PC is far better than on a Mac (due to more abilities of the PC version
of IE... Mac IE is garbage).


Heh, the sad thing is, I'm NOT a server admin "techie type" of person... I'm
a graphic/web designer... but yet I know more about networking,
troubleshooting, maintaining, building, etc Macs than most in my area...
especially than the "PC people". And all of this stuff is pretty much the
same between Macs and PCs, it's just that people get Macaphobia or
something. Sad.

So believe me, I appreciate whatever help you all can give me :)
 
C

Corentin Cras-Méneur

Brian said:
1. Yes, I can connect via OWA. This is what I do currently, but it's a pain
to use.

2. Right now, I only have domain entered in for the exchange server (this is
what I was given, heh)... NOT domain.com or servername.domain.com. I'll try
to get the full thing from our admin.
Click to expand...


Open your browser; connect to OWA; copy the link and use it directly in
the settings for the Excahgne account in Entourage.

Entoruage uses OWA as well...

Corentin
 
B

Brian

Sorry... I misled you before... Currently I have an ***IP address*** in for
the exchange server... I've double-checked this IP address and I know it's
correct.

What I meant to say before was the "Domain" field. I have only "domain" in
the domain field... Not "domain.com" or "servername.domain.com".

I'm thinking the domain field is wrong...
 
B

Brian

Heh, ok it works now lol... The domain field was ok. I entered the full OWA
address in the exchange field as you said... And presto... It works :)

Thanks to you all!!!
 
C

Corentin Cras-Méneur

Brian said:
Heh, ok it works now lol... The domain field was ok. I entered the full OWA
address in the exchange field as you said... And presto... It works :)

Thanks to you all!!!
Click to expand...

Yeah, that's a really convenient way to proceed. As long as it works in
your browser, it should work in Entoruage :)) I'm glad it did the trick
:))

Corentin
 
B

Brian Donohue

Ok... New problem...

There are four people in my office that need to be set up for the VPN/email
like I am. The thing is... no one else here can connect to the VPN at the
same time as me... Only one of us can be logged into it at a time. Please
tell me there is a way around this.

We are all connected to the internet via a router/cable modem:

Internet ==> modem ==> router ==> each of our computers



It looks like the network is seeing us as one entity (the IP address for the
router), and only allowing one "connection" at a time. We need up to four
connections at a time.


I know this is really a networking/VPN issue and not an Entourage issue, but
I'm hoping someone can help me out :)

Thanks!
 
W

wcc

Sounds like you might need want to improve the network. A better
router and a standalone firewall would help. Then you can let the
Firewall make the VPN tunnel and then all of you can go through it.
Maybe you should check with you network admins. We use Cisco Pix's to
do this incase your admin asks.
 
C

Corentin Cras-Méneur

Brian Donohue said:
It looks like the network is seeing us as one entity (the IP address for the
router), and only allowing one "connection" at a time. We need up to four
connections at a time.
Click to expand...

I *fear* that might be up to the settings of your VPN on the server
side... You should ask the Net admin about that :_\


Corentin
 
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