How to Stop Private Information Going Out Under Entourage

H

hbg

I use Entourage with hosted exchange. The other day I deleted an
email and several hours later the person who sent it wanted to make
sure I had printed it and the documents attached out since he had
received notification that it was deleted. How can I stop this type
of information being sent back to the sender of a message?
 
W

William Smith [MVP]

hbg said:
I use Entourage with hosted exchange. The other day I deleted an
email and several hours later the person who sent it wanted to make
sure I had printed it and the documents attached out since he had
received notification that it was deleted. How can I stop this type
of information being sent back to the sender of a message?
Click to expand...

That type of information could only be provided by your Exchange hosting
company. Entourage has no built-in feature to do any of this.

Exchange Servers by default will return delivery receipts but I've never
heard of them sending any kind of "deleted" receipt.

The *delivery* receipt (Return-Receipt-To:) is generally available on
Exchange Servers and indicates that a message has reached the
recipient's mailbox (not necessarily downloaded). However, while it may
be active on some non-Exchange servers, it generally is not.

Any kind of receipt notification whether it's a delivery receipt or a
read/return receipt is still unreliable because you can't guarantee the
receiving server will respond to RRTs nor the recipient will respond to
DNTs in all cases.

I suspect your recipient never really got a "deleted" receipt but is
instead referring to the *delivery* receipt and assuming you deleted the
message. I'd be curious to hear otherwise.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 
H

hbg

That type of information could only be provided by your Exchange hosting
company. Entourage has no built-in feature to do any of this.

Exchange Servers by default will return delivery receipts but I've never
heard of them sending any kind of "deleted" receipt.

The *delivery* receipt (Return-Receipt-To:) is generally available on
Exchange Servers and indicates that a message has reached the
recipient's mailbox (not necessarily downloaded). However, while it may
be active on some non-Exchange servers, it generally is not.

Any kind of receipt notification whether it's a delivery receipt or a
read/return receipt is still unreliable because you can't guarantee the
receiving server will respond to RRTs nor the recipient will respond to
DNTs in all cases.

I suspect your recipient never really got a "deleted" receipt but is
instead referring to the *delivery* receipt and assuming you deleted the
message. I'd be curious to hear otherwise.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
Click to expand...

Thanks Bill. I am checking with the Exchange Hosting provider now and
will let you know what I find out.
 
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