HTML Display

D

DeWayne A. Nelon

All HTML email that I receive in Entourage 10.1.4 is plain text. I have
enabled the "Display Complex HTML" and "Allow Network Access" options. In
my searches for the answer over the last few months I have learned that
often HTML rendering is done by IE and not by Entourage. I have IE 5.2
although I use Safari as my default browser. I also tried the Internet
Preferences "trick" as specified in FAQ #254. All to no avail. I am also
told that much of the email that I send my benighted colleagues (who use
Outlook and Windows) comes across in very tiny text. Any ideas would be
appreciated as I don't know where else to look.
 
P

Paul Berkowitz

All HTML email that I receive in Entourage 10.1.4 is plain text. I have
enabled the "Display Complex HTML" and "Allow Network Access" options. In my
searches for the answer over the last few months I have learned that often
HTML rendering is done by IE and not by Entourage. I have IE 5.2 although I
use Safari as my default browser. I also tried the Internet Preferences
"trick" as specified in FAQ #254. All to no avail. I am also told that much
of the email that I send my benighted colleagues (who use Outlook and Windows)
comes across in very tiny text. Any ideas would be appreciated as I don't
know where else to look.
Click to expand...

Your "benighted" colleagues using Outlook Windows have a third format, other
than plain text and HTML. It's called RTF. In fact that's the default format
in Outlook. It looks like our "simple HTML" - formatted text with color,
bold, italics, etc. but it's actually a different format which Entourage
can't read. So you get the plain text version (since it's sent
"multipart/alternative"). Ask some of your colleagues to send in HTML and
you should see it.

Alternatively, are you running an AppleScript from a mail Rule that turns
HTML into plain text? Check all your rules. There is one that does that (not
mine) out there.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
D

DeWayne A. Nelon

Your "benighted" colleagues using Outlook Windows have a third format, other
than plain text and HTML. It's called RTF. In fact that's the default format
in Outlook. It looks like our "simple HTML" - formatted text with color, bold,
italics, etc. but it's actually a different format which Entourage can't read.
So you get the plain text version (since it's sent "multipart/alternative").
Ask some of your colleagues to send in HTML and you should see it.

Alternatively, are you running an AppleScript from a mail Rule that turns HTML
into plain text? Check all your rules. There is one that does that (not mine)
out there.
Click to expand...

That is likely part of the problem but it also manifests itself itself on
very simple HTML emails from various entities (Wall Street Journal, Yankee
Group, etc., etc.) who are not (to my knowledge) sending RTF formatted
emails. To be clear, every "non-text" HTML email I get comes in as "plain
text" (the font is dumbed down and the size of the font is reduced as well),
while "Plain" emails actually come in as HTML using the HTML selected font
and size. I did an experiment with VPC and all of the email renders fine
via Outlook (using Virtual PC) but not in Entourage. I have checked all my
all my scripts and none of them (I only have about 6) have anything to do
with HTML.

Thanks,
DeWayne
 
D

DeWayne A. Nelon

Has anyone had a chance to look at my January 30th post in the Entourage
Newsgroup in response to yours regarding HTML rendering? This problem is
maddening and I can not figure it out. I am encouraging others on my staff
to move to the Macintosh and Entourage but this problem is a significant one
that I need to solve....


--->>>>>>
 
D

DeWayne A. Nelon

Has anyone had a chance to look at my January 30th post in the Entourage
Newsgroup in response to yours regarding HTML rendering? This problem is
maddening and I can not figure it out. I am encouraging others on my staff to
move to the Macintosh and Entourage but this problem is a significant one that
I need to solve....


--->>>>>>
Click to expand...

Problem was not with Entourage but with my IT group. Apparently they had
configured the IMAP connection to deliver text only. I reconfigured
Entourage as POP and all is working fine now. Apologies to the group....
 
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