J
Jim
Had an interesting problem today.
A client on Entourage 2004 (OS 10.3.5) receives some e-mails (all from
the same organization) that are garbled and unreadable. When she
attempts to reply to the sender that the mail is garbled, the text
copied in her response is fine and the content becomes readable.
What's up with that?
The answer is that the original message is in html and the font
description is "sans-serif". Apparently Entourage 2004 doesn't know
what to substitute for sans-serif and things go awry. When the message
is copied for sending, it defaults to normal text, stripping the html
and leaving the readable message.
The sad thing is that if you view the mailbox through OWA using IE
(older program) it is displayed properly, if you save it to the
desktop it displays properly.
My clients response to this (and mine also) is to shake her head.
A client on Entourage 2004 (OS 10.3.5) receives some e-mails (all from
the same organization) that are garbled and unreadable. When she
attempts to reply to the sender that the mail is garbled, the text
copied in her response is fine and the content becomes readable.
What's up with that?
The answer is that the original message is in html and the font
description is "sans-serif". Apparently Entourage 2004 doesn't know
what to substitute for sans-serif and things go awry. When the message
is copied for sending, it defaults to normal text, stripping the html
and leaving the readable message.
The sad thing is that if you view the mailbox through OWA using IE
(older program) it is displayed properly, if you save it to the
desktop it displays properly.
My clients response to this (and mine also) is to shake her head.