HTML email causes unexpected quit

J

Jeff

Every time I open an email that has an HTML message in it, my
Entourage unexpectedly quits. This only started happening in the last
2 days. I have run virus software and did not find any. Any other
suggestions????
 
D

Diane Ross

Every time I open an email that has an HTML message in it, my
Entourage unexpectedly quits. This only started happening in the last
2 days. I have run virus software and did not find any. Any other
suggestions????
Click to expand...

"Allow Online Access " in the options tab under Accounts.

Under Tools in the menu bar, select Accounts. Go to Options on that Account
and select "Allow Online Access". You will see an icon at the bottom of your
folders. Click on this to view mail left on server.

It's possible there is a bad message that is creating the problem. (Often
it's the oldest message.) Look for a complex HTML message (lots of spam uses
HTML). Find the offending message and delete. Be sure that you turn off the
"preview" pane when looking at your online message LIST. Sometimes offending
stuff will crash or stymie your system when trying to open the offending
message.
 
M

Mickey Stevens

Go to HD/Library/QuickTime/ and delete any DivX components you find. That
has solved the problem for some people.

If that doesn't fix it, drag Macintosh HD/Users/<Your
User>/Library/Preferences/com.apple.internetconfig.plist and
com.microsoft.explorer.plist to the Desktop. Re-launch Internet Explorer
and see if it crashes. If it still does, move the Internet Preferences
files back. If it does not, you can trash the Internet Preferences files.

If that doesn't help, try moving the Macintosh HD/Users/<Your
User>/Library/Preferences/Explorer to the Desktop and see if that helps. If
so, drag the "Favorites.html" file into the new Explorer folder within the
Preferences folder, and delete the rest. If not, move the folder back.

Try repairing permissions.
For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

Run Disk First Aid. Instructions on how to run it in OS X are located on
the Apple Knowledge Base.
<http://docs.info.apple.com/article.html?artnum=106214>
 
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