HTML mail have different font seize in Outlook!

J

Jens Lorenz

Hi!

When I send HTML mails from Entourage to some colleagues via our company
Exchange Server, the font seize is reduced in some Outlook clients.

I usually use Arial 12, but also tried other fonts (e.g. Vernada). In some
Outlook clients the font size appears as seize 9 or smaller instead of 12.
When I check the source code it seems the same as in clients where the font
size is being displayed correctly - except that the font size does get
changed (reduced) when replying.

As mentioned, it's only in some Outlook clients. I tried it with several
colleagues and my own Outlook installation at a customer site (where I have
a Windows box).
On some clients it shows up OK on some the smaller font sizes are being
displayed.

And the really strange thing is that the fonts of original text get smaller
when I have a conversation, that is a reduction in font size of the quoted
text in nearly every reply to one of my replies.

As soon as someone with an Outlook client that's "affected" opens the mail,
the font seize gets changed permanently (so I can see it in the replies).

Anyone have any idea what's happening here?

I thought it might be the character set at first. But I changed this in
Entourage (from automatic to ISO) and on two of the Outlook clients, but no
change...

Regards,
Jens
 
S

sgr

I have exactly the same problem, particularly the sizes getting
smaller in replies!
The Entourage MVP site says (and I quote) ...
"It has to do with the way that monitors connected to Windows systems
display images. Windows displays the screen picture at 96 dpi, while
the Mac displays the screen picture at 72 dpi. Because of this,
messages that look normally sized on the Windows computer will be
small on the Macintosh. On the other hand, messages that look
normally-sized on the Macintosh are magnified when they are shown on
Windows displays"
I'm not so sure.
Any other opinions would be valued.
sgr
 
B

Barry Wainwright

Have you applied all the updates to the office programmes? (You're posting
from Google, so I can't tell). I'm fairly sure one of the updates fixed this
issue. Entourage now defines it's text size in pixels instead of points.
 
J

Jens Lorenz

Hi!

I've installed SP1 (Version is 11.1.0)
I think that's all the updates there are? I tried the automatic update and
it said that there are no more updates available.

It seems to have something to do with how Outlook for Windows handles the
HTML encoding. If I send in clear text the font seize is OK. Only some of
the Outlook clients I send HTML mail to have this strange behaviour.

I just wondered if ther is any setting to change the HTML output - but then
I wonder what has to be changed.
I tried different code page setting on the clients (two of them had Unicode
instead of ISO), but to no effect...

Regards,
Jens
 
J

Joel Nelson

No, there is not a way to fix it as it is the intended behavior. Sometimes
messages look better in Outlook on Windows if you use Word 2004 to compose
the message on Mac OS X. It's not a big deal to me.

----- Original Message -----
From: "Stephen Rayment" <[email protected]>
To: "Joel Nelson" <[email protected]>
Sent: Tuesday, November 02, 2004 10:05 AM
Subject: Re: HTML mail have different font seize in Outlook!
 
J

Jens Lorenz

Hi!

But it isn't intended behaviour. In my case I send mails to many different
Outlook for Windows users and only with some did the problem occur. I didn't
have the time to actually find out exactly the difference between the
clients that displayed it wrong and the rest...

But it's not a thing that's intended and happens every time.

Maybe it has something to do with the tags for font seize, but then it still
needs some settings on the Outlook client to mess it up...

I'll try the Word idea... How do you activate Word to be used to compose
HTML mails in entourage?


Regards,
Jens
 
M

Mickey Stevens

How do you activate Word to be used to compose
HTML mails in entourage?
Click to expand...

You don't set it up as the e-mail editor like in Outlook. Just open Word,
compose the message in a new document, and then go to File > Send To > Mail
Recipient (as HTML). Note that this feature exists only in Office 2004.
 
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