HTML will not display

M

MacKenwood

A few days ago, Entourage stopped displaying any graphics in HTML docs I
receive -- lklike my comics pages. When I double click on a graphic
marker, the app hangs with the spinnig ball of death merrily whizzing
about. I'm using 10.3.7 (which I suspect is the culprit) on a G4
quicksilver. BTW, the cursor in this message is acting really weird too.
Something wrong at the system level?

I'm using Entourage from Office 2001. I'verebuilt the db, reinstalled the
app and run DiskWarrior, permissins, etc.

Any suggestions?

Jay Gamel
 
H

Henry Beardsley

Jay, All,

Thanks, for posting this. And since you cross-posted in my problem, I'll
cross-list in yours.

I think this is ABSOLUTLEY the problem, though I can't vouch for your cause.

I went to open an email from a colleague, and it hung Ent. The funny thing
about this is that I was fine with the first couple of sent, and replies.
Then the last reply caused the hang.

It was Cc'd to another college that sits next to me. I went to his PC and
saw the message was HTML.

I did a forward to me, and reformatted it as plain text, and was able to
open it fine in Ent.

Can't imagine why it would be a 10.3.7 issue.

Why aren't more people having this problem?

hb
 
H

Henry Beardsley

Jay, All,

Thanks, for posting this. And since you cross-posted in my problem, I'll
cross-list in yours.

I think this is ABSOLUTLEY the problem, though I can't vouch for your cause.

I went to open an email from a colleague, and it hung Ent. The funny thing
about this is that I was fine with the first couple of sent, and replies.
Then the last reply caused the hang.

It was Cc'd to another college that sits next to me. I went to his PC and
saw the message was HTML.

I did a forward to me, and reformatted it as plain text, and was able to
open it fine in Ent.

Can't imagine why it would be a 10.3.7 issue.

Why aren't more people having this problem?

hb
Click to expand...


Found this in another thread. Apparently this is a known issue and Ms is
working on.

Work around, Preferences, Security, uncheck "Display complex HTML in
messages."

Works for me, and I'm very happy.

hb
 
J

jaygamel

Thanks the reply, Henry.

I keep seeing references to Preferences>Security. I'm using Entourage
Office X and the only preferences I have are General and Mail & News
Preferences and neither has a Security option. But unchecking "Display
complex HTML" in the M&N prefs>Read just converts all the graphics to
URLs in the message. Not satisfying, but at least it doesn't hang.

Jay
 
B

Barry Wainwright

The security preferences are new in Office 2004.

Not followed the star t of this thread, but if you are experiencing crashes
with HTML mail, this has been greatly improved in v2004. However, there were
also enhancements in vX as it went through various upgrades. Make sure your
copy is fully up to date. See here for details:
Version Information <http://www.entourage.mvps.org/version/index.html>
 
J

Jay

Thanks for the sales pitch, Barry, but I'm not interested in 2004, I
have all the updates to X and it's not working correctly. It will NOT
display complex HTML in message bodies. photos and pdfs attached show
up fine, but not referenced graphics. Any other ideas?

Jay
 
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