I can't get email???

S

steve

I've read posts about right clicking on the folder and clicking clear
cahe but that doesn't exist for me. How else can I do this ..
everything I have is corrupted i guess and I can't do work. I need
help ASAP. Thanks.
 
A

Adam Bailey

I've read posts about right clicking on the folder and clicking clear
cahe but that doesn't exist for me. How else can I do this ..
everything I have is corrupted i guess and I can't do work. I need
help ASAP. Thanks.
Click to expand...

We need *a lot* more information. What version of Office and Entourage
are you using? What type of email account (Exchange/IMAP/POP)? Who is
your provider?
 
S

steve

We need *a lot* more information. What version of Office and Entourage
are you using? What type of email account (Exchange/IMAP/POP)? Who is
your provider?
Click to expand...

Office 2008
pop email and gmail email
from go daddy.com
the emails are there on the webbased email, but I can't get them
through entourage????

what is up with that?

The computer is a brand new apple mac book bought in oct. 2008. so it
runs ... OS X.5.7

what else do you need to know or can you help me with this?
 
D

Diane Ross

Office 2008
Click to expand...
-----did you update to 12.1.9????
pop email and gmail email
from go daddy.com
the emails are there on the webbased email, but I can't get them
through entourage????
Click to expand...

Right clicking on a folder is only for IMAP or Exchange accounts.

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Most likely you need the advanced setting for receiving. The GoDaddy site
should give you the correct settings needed.

Account Setup

<http://www.entourage.mvps.org/accounts/index.html>

I noticed you used your real address. Prepared to be spammed. You should use
a fake account.

Create a Fake NoSpam Account
<http://www.entourage.mvps.org/get_started/tip019.html>
 
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