I/O Error in Microsoft Entourage 2004 for Mac

E

ed.gillette

As of today, I cannot open many of the sub-folders that I have created
in my Entourage Mail file system. I can open all of the upper level
folders and a few of the sub-folders, but only get the message "Cannot
open that feature. An I/O error occurred. Any suggestions? Thanks. Ed
 
M

Mickey Stevens

Try rebuilding the database. In Entourage 2004, you must launch the
Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue."
 
D

Diane Ross

As of today, I cannot open many of the sub-folders that I have created
in my Entourage Mail file system. I can open all of the upper level
folders and a few of the sub-folders, but only get the message "Cannot
open that feature. An I/O error occurred. Any suggestions? Thanks. Ed
Click to expand...

I/O error almost always means disk damage.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
Top