I/O error

T

TPJim

I am getting "I/O error" messages when I try to connect on-line and
when I try to duplicate my Identity. When I try to look at existing
messages in my in box or related folders the computer "grinds" for 30
mor more seconds before finally displaying the message. Have been
trying to delete old, unneeded mail - but the size of the identity
remains very large (311MB). Ideas on how I can solve this problem
without losing my address book, calendar, and messages?

TPJim
 
A

Allen Watson

You need to let us know what version of Entourage you are using before we
can give an exact answer. The general idea would be to export as much as
possible and then import it to a new identity. How you do that depends on
the versions.
 
T

TPJim

Entourage 2004
version 11.1.0
tried rebuilding database, but got same error.

thanks.

TPJim
 
B

Bill Weylock

Jim -


I am far from a guru on this program, but seems to me one thing to try would
be creating an entirely new identity. Forget duplicating.

I would suggest carefully dragging each really important mailbox to the
desktop, making mbox files. Then create a new identity and drag the mbox
files back into your folders list.

Exporting the address book contacts to a tab-delimited file should be pretty
straightforward.

I don¹t use the calendar and have never played with it very much. I see that
there is an option to export to an Entourage archive, but I would bet you
will lose categories. Probably everything else will be saved all right.

Basic principle is to back gently away from just about everything to do with
your current Entourage identity database and start fresh.

I see that you were having trouble with text alignment in input boxes.
Sounds to me as if an evil gremlin has been munching on your Entourage
roots.

After building the new identity, I would suggest you do not delete the mbox
files. I would see if the new identity works all right and then consider
reinstalling Entourage and dragging the new identity into the MUD folder.

Hope this helps more than it confuses.

I don¹t think I¹ve advised you to do anything that could make things worse,
but obviously you should proceed carefully.

It has not happened to me in Word 2004, but back in Word 98 it was very
common for a document to become corrupted in mysterious and nasty ways. The
only solution in many cases was to select everything but the last paragraph
marker (which for reasons known only to MS contained all of the formatting
information), copy, and paste into a fresh document. That¹s sort of the idea
here.


Best,


- Bill


Entourage 2004
version 11.1.0
tried rebuilding database, but got same error.

thanks.

TPJim
Click to expand...




Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003
 
T

TPJim

thanks. I had already figured out the solution might be to create a
new Identity. I did that and most of the problems were resolved: no
more I/O errors and the huge size of the data base was eliminated.
However, the right margin problem remains. I plan to create a new test
identity and see if that has similar problems. Reinstalling Entourage
may be necessary....

Jim
 
T

TPJim

further developments: new test identity had same "right margin"
problem. Deleted the program and reinstalled. Now works fine.
Thanks for suggestions.

Jim
 
B

Bill Weylock

Yeah, sometimes nuking it is the only way to go.

Glad you escaped. :)


Best,


- Bill


further developments: new test identity had same "right margin"
problem. Deleted the program and reinstalled. Now works fine.
Thanks for suggestions.

Jim
Click to expand...




Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003
 
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