Identities

M

Martin Shaw

Hi
one of my clients has Office 2004 and his entourage when opens - takes over
half an hour and loads 387 identities please advise on
how to remove these and prevent this from happening.
thank you
MS
 
D

Diane Ross

one of my clients has Office 2004 and his entourage when opens - takes over
half an hour and loads 387 identities please advise on
how to remove these and prevent this from happening.
thank you
Click to expand...

It's impossible to open more than one Identity at a time. I'm guessing you
mean 387 windows are opening.

Look in Documents folder --> Microsoft User Data folder --> Office 2004
Identities folder. How many Identities do you see there?

If you move the Identity (named Main by default) to the desktop and
re-launch Entourage does it open with a new Identity? Did just one window
open?

If yes, then move your Identity back to the MUD folder and rebuild the
database. I believe the preference for open windows is in the database. IF
not move the Microsoft folder in User's Library Preferences folder to the
desktop and rename it. Let Entourage create a new preferences folder.

Let me know how this works.
 
M

martin shaw

Hi Diane
many thanks, I should have also added :
two identities in the MUD folder DES and MAIN, and the 1-387 windows are
named DES Identity 1, 2, 3 etc
I will not be able to carry out your instructions until I revisit this
person on Monday
rgds
MS
 
D

Diane Ross

two identities in the MUD folder DES and MAIN, and the 1-387 windows are
named DES Identity 1, 2, 3 etc
Click to expand...

This is all the same Identity. First try option click on the red close
button to see if that will close all windows.

If I remember correctly the other person that reported this crashed and
wasn't able try this option.
 
M

martin shaw

Diane,
thank you - solution was to remove Entourage preferences file, then manually
close each one of the 387 windows until
the final one remained. Exit from Entourage, Options/Entourage - Rebuild
Database
Open Entourage - super - only one window opens
and BTW when using the Options key and try to close all windows - it did
crash
Regards
MS
 
D

Diane Ross

Do you remember exactly which Entourage preference file you deleted?

I really appreciate the feedback. I'll be sure to document this problem.
 
M

martin shaw

Hi Diane
t'was in Library/Preferences/Microsoft/Entourage Preferences
Rgds
Martin Shaw
 
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