Identity Error opening up Entourage

D

Doug

This identity cannot be opened with this version of microsoft
entourage.

This is the error I get when I go to install entourage. How can I fix
this?

Thanks
 
M

Michel Bintener

Reapply the latest updates. Go to <http://www.microsoft.com/mac> and
download the updater that's appropriate for your version of Office and run
it. After Office has been updated, Entourage should go back to normal again.


This identity cannot be opened with this version of microsoft
entourage.

This is the error I get when I go to install entourage. How can I fix
this?

Thanks
Click to expand...

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***
 
D

Doug

I have downloaded the update but it won't install. it says it could
not locate the correct verision of the software required to install
update. It then sees to see the read me file which says

2 Installation

2.1 System requirements
To install this update, your computer must meet the following minimum
requirements:

Operating system: Mac OS X 10.1 (Puma) or a later version of Mac OS

Note To verify that your computer meets these minimum requirements,
on the Apple menu, click About This Mac, and then click More Info.

I am currently using Mac OS X Version 10.4.9 which I believe is a
later version. do you know what the problem is?

Thanks
 
D

Doug

I have downloaded the update but it won't install. it says it could
not locate the correct verision of the software required to install
update. It then sees to see the read me file which says

2 Installation

2.1 System requirements
To install this update, your computer must meet the following minimum
requirements:

Operating system: Mac OS X 10.1 (Puma) or a later version of Mac OS

Note To verify that your computer meets these minimum requirements,
on the Apple menu, click About This Mac, and then click More Info.

I am currently using Mac OS X Version 10.4.9 which I believe is a
later version. do you know what the problem is?

Thanks

Doug
 
D

Diane Ross

I have downloaded the update but it won't install. it says it could
not locate the correct verision of the software required to install
update. It then sees to see the read me file which says
Click to expand...

This problem about can't find application to update has shown up but with no
clear answers. Try using "Remove Office" then using your CD to install then
update.

There was a change in the database during an early 2004 update that changed
the database requiring the update to open the database.

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

The combo update installer updates Mac OS X 10.4, 10.4.1, 10.4.2, 10.4.3,
10.4.4, 10.4.5, 10.4.6, 10.4.7, or 10.4.8 to 10.4.9.

Mac OS X 10.4.9 Combo Update (PPC)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13206&cat=60&pl
atform=osx&method=sa/MacOSXUpdCombo10.4.9PPC.dmg>

Mac OS X 10.4.9 Combo Update (Intel)

<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=13207&cat=60&pl
atform=osx&method=sa/MacOSXUpdCombo10.4.9Intel.dmg>

More info on why applying the combo updater helps:

<http://www.entourage.mvps.org/troubleshoot/combo.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
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