Identity Problem With Entourage

[Kathleen2886]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I had to reinstall Office 2004 & after doing so I now receive an error message everytime I try to open Entourage which says "This identity cannot be opened with this version of Entourage:.

Nothing has changed with any other software or system preferences installed on my Mac & it is the same version of Office that I am reinstalling.

Any help would be appreciated.

 

[Todd Barthelme]

Hi Kathleen

I believe your question is answered on this page:

http://www.entourage.mvps.org/troubleshoot/crashes.html#crash17

Also there should be a few threads below with the same problem. You need to
fully update Entourage before your identity can be opened, as they cannot be
used in versions older then those which created/used them.