IMAP Accounts have constant errors

J

Jeffrey Ellis

Hi--

I'm using Entourage 2004 v11.3.3.

I have several IMAP accounts. I have set them all to Live Sync as I need to
see any changes as soon as they occur on the server.

However, I am getting nearly constant errors with all the accounts, mostly
like, Mailbox lock errors, Lost mailbox lock, Lost Connection errors, etc.

Here's an example I just got:

"Trying to get mailbox lock from process 75933

The messages could not be purged from the IMAP server.

Error: 1025"

I have seen numerous other error numbers.

When I connect to these same accounts using my XP box, which is on the same
LAN as my Mac, and a slower machine, I don't get any errors at all.

What's going on?

All My Best,
Jeffrey
 
D

Diane Ross

I'm using Entourage 2004 v11.3.3.

I have several IMAP accounts. I have set them all to Live Sync as I need to
see any changes as soon as they occur on the server.
Click to expand...

Live Sync only works if the IMAP server supports LiveSync. Do a right-click
on the server icon and choose Get Info. If the text there includes "IDLE"
then it supports LiveSync, otherwise not. (.mac does not)
However, I am getting nearly constant errors with all the accounts, mostly
like, Mailbox lock errors, Lost mailbox lock, Lost Connection errors, etc.

Here's an example I just got:

"Trying to get mailbox lock from process 75933

The messages could not be purged from the IMAP server.

Error: 1025"
Click to expand...

Error 1025

AOL error 1025 "You have not correctly assigned folders."

Don't assign any folders. All of the boxes under "Special Folders" in the
"Advanced" tab should be unchecked.

I have seen numerous other error numbers.

When I connect to these same accounts using my XP box, which is on the same
LAN as my Mac, and a slower machine, I don't get any errors at all.

What's going on?
Click to expand...

Bulk commands can confuse the server and cause commands to be applied to
incorrect messages, as well as cause the server to reject the commands. To
solve this problem, uncheck Send commands to server simultaneously.

Open Microsoft Entourage and select Accounts from the Tools menu
Select the IMAP account you wish to edit and click Edit
By default Send commands to server simultaneously is checked
Uncheck this option

See the Error page for additional help:

<http://www.entourage.mvps.org/error/page.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
J

Jeffrey Ellis

Hi, Diane--

Live Sync only works if the IMAP server supports LiveSync. Do a right-click
on the server icon and choose Get Info. If the text there includes "IDLE"
then it supports LiveSync, otherwise not. (.mac does not)
Click to expand...

Yes, they all include "IDLE".
Error 1025

AOL error 1025 "You have not correctly assigned folders."

Don't assign any folders. All of the boxes under "Special Folders" in the
"Advanced" tab should be unchecked.

<http://www.entourage.mvps.org/error/page.html#error1025>
Click to expand...

This will work for my main IMAP Account, because only I use it. But the
other accounts are for the use of myself and another member of my team. So
we need to have certain copies stored in locations on the server where we
can both see them.

Also, not to be picky... But then why are those options available if they
don't work? Is there some better way to set this up?

(BTW -- I don't have AOL.)
Bulk commands can confuse the server and cause commands to be applied to
incorrect messages, as well as cause the server to reject the commands. To
solve this problem, uncheck Send commands to server simultaneously.

Open Microsoft Entourage and select Accounts from the Tools menu
Select the IMAP account you wish to edit and click Edit
By default Send commands to server simultaneously is checked
Uncheck this option

See the Error page for additional help:

<http://www.entourage.mvps.org/error/page.html>
Click to expand...

I've unchecked that option. That certainly makes sense to me. I'll let you
know how it goes <g>.

Thanks again for all your help!

All My Best,
Jeffrey
 
D

Diane Ross

Also, not to be picky... But then why are those options available if they
don't work? Is there some better way to set this up?

(BTW -- I don't have AOL.)
Click to expand...

That's just the results we have on the error. There is no official list for
errors. Most of the solutions come from regular users that report back on
what happens and what fixes the problem.

One other option you have is to monitor your network traffic to see what is
happening.

Test your network with tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
J

Jeffrey Ellis

Hi, Diane--

Sorry to report that all the below suggestions have not worked. I unchecked
all special folders, and the option to Send commands to server
simultaneously.

I am still getting all the same errors, even the 1025 error, even when
attempting to delete a single message and purge it from the server.

All My Best,
Jeffrey
 
J

Jeffrey Ellis

Hi, Diane--

I've got tcpflow installed.

What command should I use, and what am I looking for?

Thanks :)

All My Best,
Jeffrey
 
D

Diane Ross

I've got tcpflow installed.

What command should I use, and what am I looking for?
Click to expand...

sudo /usr/local/bin/tcpflow -i en0 -c

When it runs you will see the traffic. I posted examples on the web page. In
your case it will probably be in the first stage where it is connecting.

On this part it receives my user name and says it's OK, then Password is Ok
etc. If there is a problem you will not get the OK. It looks a bit
confusing, but usually it's pretty evident were it fails as the log stops at
that point.

192.168.001.103.59370-206.018.177.080.00110: USER diane

206.018.177.080.00110-192.168.001.103.59370: +OK

192.168.001.103.59370-206.018.177.080.00110: PASS xxxxxx

206.018.177.080.00110-192.168.001.103.59370: +OK ready

192.168.001.103.59370-206.018.177.080.00110: UIDL

206.018.177.080.00110-192.168.001.103.59370: +OK 54 messages (90334)

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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