R
Rich Wales
[Apologies if this question shows up more than once. I
had problems trying to post on my Mac and decided to try
again on a PC.]
I recently started using Entourage X for Mac, Service
Release 1, version 10.1.4 (030702), on Mac OS X 10.3.4.
I've installed the Office v.X updates through and
including the 10.1.5 update.
I'm working with e-mail in an IMAP store. I set up a
series of rules, including some rules that were supposed
to move messages from the IMAP server inbox to other IMAP
folders. Since I need to access my mail from multiple
separate computers, I need to keep the mail on the IMAP
server and do NOT want to move mail onto the local
computer (except for stuff like junk mail).
PROBLEM: Whenever I started up Entourage, the IMAP rules
would go crazy, moving mail out of my IMAP folders and
into my local Inbox.
When I looked at my IMAP rules, I discovered that they
were corrupted. Every rule that had originally specified
one of my IMAP folders as a destination had been changed
to use my local Inbox as the destination instead.
I fixed all my IMAP rules by changing the destination
folders back to what they were supposed to be -- but
after quitting Entourage and going back in, they had all
been mangled again to move mail to my local Inbox.
This bug has apparently been around for some time. I
found a couple of very old postings to this newsgroup
that appeared to be describing the same bug -- but I
couldn't find any indication of a solution.
Please note that the IMAP folders in question already
exist on the IMAP server. I found a Knowledge Base
article about problems when trying to create new IMAP
folders in a rule, but that's not what I'm doing here.
Does anyone know if a fix or workaround exists for this
bug? Is it fixed in Entourage 2004? If it hasn't been
fixed yet, is there any likelihood that Microsoft will
expend any effort to fix it if I contact support?
In my view, this is an extremely serious bug that makes
Entourage an unsatisfactory IMAP e-mail client on the Mac
unless it can be fixed.
Rich Wales
(e-mail address removed)
had problems trying to post on my Mac and decided to try
again on a PC.]
I recently started using Entourage X for Mac, Service
Release 1, version 10.1.4 (030702), on Mac OS X 10.3.4.
I've installed the Office v.X updates through and
including the 10.1.5 update.
I'm working with e-mail in an IMAP store. I set up a
series of rules, including some rules that were supposed
to move messages from the IMAP server inbox to other IMAP
folders. Since I need to access my mail from multiple
separate computers, I need to keep the mail on the IMAP
server and do NOT want to move mail onto the local
computer (except for stuff like junk mail).
PROBLEM: Whenever I started up Entourage, the IMAP rules
would go crazy, moving mail out of my IMAP folders and
into my local Inbox.
When I looked at my IMAP rules, I discovered that they
were corrupted. Every rule that had originally specified
one of my IMAP folders as a destination had been changed
to use my local Inbox as the destination instead.
I fixed all my IMAP rules by changing the destination
folders back to what they were supposed to be -- but
after quitting Entourage and going back in, they had all
been mangled again to move mail to my local Inbox.
This bug has apparently been around for some time. I
found a couple of very old postings to this newsgroup
that appeared to be describing the same bug -- but I
couldn't find any indication of a solution.
Please note that the IMAP folders in question already
exist on the IMAP server. I found a Knowledge Base
article about problems when trying to create new IMAP
folders in a rule, but that's not what I'm doing here.
Does anyone know if a fix or workaround exists for this
bug? Is it fixed in Entourage 2004? If it hasn't been
fixed yet, is there any likelihood that Microsoft will
expend any effort to fix it if I contact support?
In my view, this is an extremely serious bug that makes
Entourage an unsatisfactory IMAP e-mail client on the Mac
unless it can be fixed.
Rich Wales
(e-mail address removed)