Import from Mail Fails

M

michaelmcclary

Hi, I tried to import from Apple's Mail program using the Import from
Mail script from Microsoft and it almost worked. That is, I can see the
import file in Entourage and all the subfolders but it shows no
messages. I've tried it twice but had no luck.

Any advice?
 
M

Michel Bintener

It would be really helpful to know which version of Entourage and Apple Mail
you're using. Nevertheless, the import script, no matter what version of
Entourage, has never worked correctly for me, so in any pre-Mac OS X 10.4
version of Mail, drag the mail folders you'd like to import to the desktop,
where they should appear as .mbox files. You can then drag these .mbox files
into the folder tree pane in the lower left corner of Entourage's Mail
window, and they should import correctly.
As for Mail 2.0, which came with Tiger: the folks at Apple have changed the
way e-mails are stored in Tiger, so it's normal that Entourage (older than
Tiger) does not know how to import them correctly. However, if you search
this group on Google, you'll find a series of workarounds which you should
give a try (if you are a Tiger user, that is).

Hope this was helpful!
 
J

Jonny

Hi, I tried to import from Apple's Mail program using the Import from
Mail script from Microsoft and it almost worked. That is, I can see the
import file in Entourage and all the subfolders but it shows no
messages. I've tried it twice but had no luck.

Any advice?
Click to expand...

Try the IMAP trick:
Subscribe for a free IMAP accoutn somewhere (do a Google or look here:
http://www.emailaddresses.com/email_imap.htm).
Set it up with Mail, create the folders on the remote IMAP server.
Launch Entourage, connect to the same server and import all.
Don't think it'll bring in stuff from address book, though...
 
W

Wyn Matthews

I've had similar issue...
Recently switched from Mail 2.02 to Entourage 11.1 - Tiger OS - all updates
applied.

Import of email isn't accurate.

For instance, I have a folder managed by a rule in Mail.
That folder imported properly to Entourage, but all the messages didn't
import.
In fact it imported deleted messages up to April 30
The only messages in that Mail mailbox are after that date.
I have rebuilt all mailboxes in Mail.
I have dragged the Mail mailbox to the desktop creating an MBOX file and
dragged that to Entourage where it still only imports the deleted messages.

Where are the deleted messages coming from?
Where have the current messages gone?

I just checked some other imported mailboxes and the same result. Imported
messages are prior to April 30. Some exist in the Mail mailbox, others
don't.

Suggestions?

..wyn
 
M

Michel Bintener

The reason why I didn't reply to your post was because I could not think of
any other solutions than the ones I had already posted. Many users
(including me) have come to the conclusion that the Mail importer is broken,
and the strategy I described in an earlier post (exporting Mail's folders as
..mbox folders and then importing them into Entourage) is the one I think to
be the most effective and reliable. As I said, there were other posts on
that same topic, and I invited the original poster to search the Google
archives for them. If I remember correctly, someone suggested renaming Mail
2.0's separate message files by changing their .emlx extension to .eml, and
then dragging the resulting files into Entourage. But it's all there in the
Google archives, in case you want to read more on this.

If these methods do not achieve the result you want, then I'm sorry, but I
can't help you any further. I don't know why the importer behaves the way it
does, nor do I know why it works for some people while it doesn't work for
others. In your special case, my guess would be that you installed Tiger on
April 30, and, as I've already said, Apple changed the way Mail messages are
stored with the new OS, so Entourage was only able to read the older
messages which you received when you were still using a pre-Tiger OS. This
is, I would think, a sound hypothesis which might explain why some of your
mail is missing, but it doesn't really get you any further, does it? So,
once again, try one of the above methods; you should eventually get there.

On a non-related note, I generally don't reply to personal e-mails, so
please use this discussion group for further questions; that way, it will be
beneficial for other users as well. If you don't get an answer to a post,
then it generally means that either people don't know the answer, or they
haven't had the time to post it yet.
 
W

Wyn Matthews

I want to try this one...
Once I setup the IMAP account, how do I synch the messages that are in Mail
with the IMAP account?
..wyn
 
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