imported emails vanished

L

louie

We imported all of our emails and address book from a MacMail account,
and also added another email address to receive messages in the same
Entourage account (two email addresses feeding into one Entourage
account). All worked fine for a few days. Yesterday we opened
Entourage and all the emails had vanished. We re-imported them and
they vanished again. Any ideas? Thanks!
 
D

Diane Ross

We imported all of our emails and address book from a MacMail account,
and also added another email address to receive messages in the same
Entourage account (two email addresses feeding into one Entourage
account). All worked fine for a few days. Yesterday we opened
Entourage and all the emails had vanished. We re-imported them and
they vanished again. Any ideas? Thanks!
Click to expand...

Check under View in the menu bar and see if you have Flagged only or unread
only selected.

If you move the Microsoft User Data folder from Documents, Entourage will
open with a new blank identity. Since you didn't mention the Welcome message
this does not seem to be your case, but I wanted to make sure you are aware
of this.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
P

pooky

I also had the same problem on the same day but I didn't import
anything I just opened my Entourage
and everything vanished!

Can some please help

Thanks
 
D

Diane Ross

I also had the same problem on the same day but I didn't import
anything I just opened my Entourage
and everything vanished!
Click to expand...

Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity.

Switch Identities to view your old mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, drag each folder to the desktop from one
identity. This creates an MBOX file. Switch identities. Drag the MBOX files
into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
Top