(e-mail address removed)
ISSUE:
========
Using Windows XP Pro & Office 2003 Prof
When I try to install Office 2003 Pro I get the
following form and that's where things stop. It stays
here for a period of time, then the form disappears with
nothing installed. What's going on, am I doing something
wrong? HELP!
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Microsoft Office 2003 Setup
Welcome to Microsoft Office 2003 Setup
Preparing Microsoft Office Professional Edition
2003 Configuration Wizard.
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RESOLUTION:
=============
How to Troubleshoot Installation Problems When You Install Office 2003 from
the Office 2003 CD
View products that this article applies to.
SUMMARY
This article discusses how to troubleshoot problems that may occur when you
install Microsoft Office 2003 from the Office 2003 CD.
MORE INFORMATION
The steps in this article help you to verify that your CD-ROM or DVD-ROM
drive can correctly read the CD.
Examine and Clean the CD
To verify that the CD is clean and free of scratches, examine the shiny
side of the disc. To clean the disc, wipe it with a soft cloth in a
straight line from the center of the disc to the edge. If there are no
visible scratches, and if the errors still occur after you clean the CD,
follow the steps in the "Test for a Damaged CD" section. If the CD appears
scratched, try a new CD.
Test for a Damaged CD
To determine whether the CD is damaged:
Insert the CD into your computer's CD-ROM or DVD-ROM drive.
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, change to the CD-ROM drive (this is typically drive
E). To do so, type e: (or whatever the letter of your CD-ROM drive is), and
then type the following command:
dir /s
If you receive an error message, the CD is damaged, or the CD-ROM drive
cannot read the CD. For more information about how to use the MS-DOS
command prompt, see your Windows printed documentation or online Help.
Turn Off the CD AutoPlay Feature
Microsoft Windows 2000 continuously detects whether a CD is inserted in the
CD-ROM drive. When it detects a CD, Windows 2000 checks the volume for an
Autorun.inf file. If the volume contains an Autorun.inf file, Windows 2000
runs the programs that appear on the "open=" line in this file. This
feature is named AutoPlay.
For additional information about how to turn off the automatic running of
software CDs and the automatic playing of audio CDs for Windows 2000, click
the following article number to view the article in the Microsoft Knowledge
Base:
155217 How to Enable or Disable Automatically Running CD-ROMs
Turn Off the Enhanced BIOS Features
Warning Incorrectly altering hardware basic input/output system (BIOS)
settings can cause serious problems that may cause your computer to not
start or to not function correctly. Microsoft cannot guarantee that
problems that result from the incorrect setting of hardware BIOS options
can be solved. Change the hardware BIOS settings at your own risk.
Most computers have several enhanced settings that permit the computer to
fully use the computer hardware. These high-speed settings may cause
computer instability. If you turn off these features, you may make the
computer more stable. Contact your computer manufacturer for information
about how to access the BIOS and to change the BIOS settings. You can
access the BIOS on most computers immediately after you turn on the power.
Typically, you must enter a keystroke (for example, press DELETE) to access
the BIOS. The common features in the following list may interfere with
Microsoft Office programs:
Memory Shadow RAM
Video Shadow RAM
Internal Cache
External Cache
Built-in Virus software
Newer chip sets may have more advanced features (such as memory wait
states) that may cause errors. Most BIOS installation programs have an
option to load the BIOS default settings. This option typically turns off
all the advanced features.
Look for Software Updates
Outdated and incompatible software may also cause error messages to appear.
Contact the manufacturer of the computer for various software updates, such
as BIOS updates, original equipment manufacturer (OEM) Windows updates, and
CD-ROM drive driver updates.
Check Your CD-ROM Drive for Compatibility (Windows 2000 Only)
For Windows 2000, make sure that the CD-ROM device is listed on the
operating system's corresponding Hardware Compatibility List (HCL). For
additional information about the Windows 2000 HCL, click the following
article number to view the article in the Microsoft Knowledge Base:
131303 Latest Windows 2000 and Windows NT Hardware Compatibility List (HCL)
LINKS:
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http://support.microsoft.com/default.aspx?scid=kb;en-us;826321
HTH
This posting is provided "AS IS" with no warranties, and confers no rights.
