Invalid Password

[Lilac]

My organization is having an issue with password protected presentations. There is inconsistency among those who can not open a password protect presentation. It's not a fat finger, typo or case sensitive issue. It's not a corrupt file issue; we've tested different new files. The issue varies by OS, Office version, service pack version. However, the same users can not consistently open the presentations; all users are admins of their pc's.
Creator of presentations:
OS- Win2K and WinXP; Office- XP; Service Packs- 1 and 2
Those who can not open password protected presentations:
OS- WinXP; Office- XP and 2003; SP1 (XP) and 2 (XP)
The error message: well, for the XP users it is "Incorrect Password"; for the Office 2003 user it is "Invalid Password". And there was one other oddity found in testing. One of the 2003 users was prompted for the password; however, the presentation was open in the background.

I'd greately appreciate knowing whether anyone else has come across such an issue with the password protection issue.

 

[Steve Rindsberg]

This isn't something that's come up here before that I know of.

Can you create new PowerPoint files using non-proprietary content and
reproduce the probem consistently?
If so, we may want to arrange to get these to MS for further testing.


--
Posted to news://msnews.microsoft.com
Steve Rindsberg, PPT MVP
PowerPoint FAQ - www.pptfaq.com
PPTools - www.pptools.com
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My organization is having an issue with password protected presentations.

There is inconsistency among those who can not open a password protect
presentation. It's not a fat finger, typo or case sensitive issue. It's
not a corrupt file issue; we've tested different new files. The issue
varies by OS, Office version, service pack version. However, the same users
can not consistently open the presentations; all users are admins of their
pc's.

Creator of presentations:
OS- Win2K and WinXP; Office- XP; Service Packs- 1 and 2
Those who can not open password protected presentations:
OS- WinXP; Office- XP and 2003; SP1 (XP) and 2 (XP)
The error message: well, for the XP users it is "Incorrect Password"; for

the Office 2003 user it is "Invalid Password". And there was one other
oddity found in testing. One of the 2003 users was prompted for the
password; however, the presentation was open in the background.

I'd greately appreciate knowing whether anyone else has come across such

an issue with the password protection issue.

 

[Lilac]

Thanks Steve for the reply; it helps knowing that I didn't miss anything in researching. All of our tests were simple one slide presentations that said "Testing" with a simple one word password without caps, numbers, etc. Our next step here within our organization is to contact MS for a solution.

Thank you kindly!