Invisible E-Mail

M

Michael_B

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

There is an e-mail in my "Deleted" folder which I cannot see. How do I know it's there...there is a bold '1' beside the 'Deleted Items' header. How do I get rid of it?

Also, possibly related but probably not, sometimes my Preview Pane (below the list) does not display the content of a message, yet when I double-click the message it opens up correctly. The only way to get things back to normal is the quit and restart Entourage.

Michael
 
D

Diane Ross

There is an e-mail in my "Deleted" folder which I cannot see. How do I know
it's there...there is a bold '1' beside the 'Deleted Items' header. How do I
get rid of it?

Also, possibly related but probably not, sometimes my Preview Pane (below the
list) does not display the content of a message, yet when I double-click the
message it opens up correctly. The only way to get things back to normal is
the quit and restart Entourage.
Click to expand...

Signs of database corruption.

Under File --> Export select the default action export as Entourage archive
(.rge) file. If it fails, this indicates database corruption. This is
quicker than using the Database Utility verify.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.
 
M

Michael_B

Diane,
Your instructions were right on! THe issue is now resolved, thank you.

Michael
 
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