There are 10 unread messages showing in my inbox, but they are nowhere
to be found. This occured after my ISP hiccuped and resent all the
messages still on the server. I don't know if they are new messages or
copies, but it will be annoying if I can't find and get rid of them.
Any ideas?
Is this a POP or IMAP account? For IMAP control click on the folder and
select "repair message list".
Empty messages is also a sign of database corruption. To repair run "rebuild
database".
How to rebuild database:
Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file.
Quit all Office applications (including Entourage and Notifications). More
info <
http://www.entourage.mvps.org/glossary/daemon.html>
? Entourage 2001 and Entourage X: Hold down the Option key and
re-launch the application. In a few seconds, you'll be greeted with a
dialogue box asking if you want the "Typical Rebuild" or the "Advanced
Rebuild." Choose "Typical."
? Entourage 2004: Hold down the Option key and re-launch the
application.
In a few seconds, you'll be greeted with the new Entourage 2004 Database
Utility. Select Rebuild database.
Caution: Some of your data might be lost if you choose the Advanced Rebuild
option. You should use this option only if you have already performed a
typical rebuild and continue to experience problems starting Entourage or
storing data.
During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you've rebuilt your database
and checked the application's performance, you can delete the old versions
from your hard drive. Do not throw away these files unless you are satisfied
with the rebuild.
Old files are named:
Entourage 2004: Old Database"
Entourage X: "Old Database Cache" and "Old Database"
Entourage 2001: "Old Database Cache", "Old Database", and "Old Messages." In
addition, Database (Rebuild) Cache is retained.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<
http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<
http://blogs.msdn.com/entourage/>
