Is this an Exchange sever issue?

G

Glenn Simone

Hi,

Hope someone has an answer to this problem.

Recently we purchased a new MAC that is using the newer MS office 2008
software package. Ever since, we have had issues with some PC users not
being able to view jpegs that are emailed. When we place them in a folder
that PC users have access to from a MAC...no problem. We use an exchange
server to communicate to the rest of the office. With our older MAC's using
MS office 2004 software...no problem.

Anybody have a solution other than going back to the older program?

Best regards!
Glenn
 
C

Corentin Cras-Méneur

Glenn Simone said:
Recently we purchased a new MAC that is using the newer MS office 2008
software package. Ever since, we have had issues with some PC users not
being able to view jpegs that are emailed. When we place them in a folder
that PC users have access to from a MAC...no problem. We use an exchange
server to communicate to the rest of the office. With our older MAC's using
MS office 2004 software...no problem.
Click to expand...


I'm not sure I fully understand exactly wha'ts happening on your setup,
but I honestly don't see how the Mac could have affected the way the PCs
see jpeg files attached to e-mails. If anything, it could be s server
issue, but the Mac has no way to affect this,
Could it be an encoding issue??
When you are saying JPEG that are e-mailed, do you mean from the Mac
(and not MAC, which stadns for Media Access Control) or in general??

Corentin
 
H

Hui Nee Chin

Hi there,

Do you have a sample email that contains such a jpg file? If so, please
send a sample directly to me at huchin AT microsoft DOT com (please modify
accordingly).





Regards,
Hui Nee Chin - huchinATmicrosoftDOTcom
Microsoft Entourage Test
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.
 
G

Glenn Simone

Hi Corentin,

Before we upgraded our MAC's (Macintosh computers) recently, we had no
problems sending jpeg images via email to our office area (PC users). They
were able to open and view these images. Now it seams only our internal
emails (and only some of them) can't view our jpeg images when sending
through our email Exchange sever. Note: I haven't yet heard of outside email
recipients not being able to open our jpeg's.

Does this help explain it better?

Glenn
 
C

Corentin Cras-Méneur

Glenn Simone said:
Hi Corentin,
Click to expand...

Hi Glenn,
Before we upgraded our MAC's (Macintosh computers) recently, we had no
problems sending jpeg images via email to our office area (PC users).
They were able to open and view these images. Now it seams only our
internal emails (and only some of them) can't view our jpeg images when
sending through our email Exchange sever. Note: I haven't yet heard of
outside email recipients not being able to open our jpeg's.

Does this help explain it better?
Click to expand...

You still haven't told me one thing: Sending from where?? Sending from
the Mac??
What software were you using before??
What settings do you have in the preferneces in Entourage 2008??

Corentin
 
G

Glenn Simone

Hi Corentin,

Hui Nee Chin resolved the issue we were having. It turns out that when
sending an email with Jpeg attachments there are several different settings
for encoding that we can select now. It appears that anyone still using
older operating systems such as Window XP you need to use the "Encode for
Windows (MIME/Base64) when attaching jpeg's to an email body from the MS
Entourage 2008 application. I believe it will default back to it's original
encoding "Any computer (apple double)"

If there is a way to make the first one I mentioned the default setting I'd
like to know.

Thanks for your involvement!
Glenn
 
C

Corentin Cras-Méneur

Glenn Simone said:
Hi Corentin,
Click to expand...

Hi Glenn,
Hui Nee Chin resolved the issue we were having. It turns out that when
sending an email with Jpeg attachments there are several different settings
for encoding that we can select now. It appears that anyone still using
older operating systems such as Window XP you need to use the "Encode for
Windows (MIME/Base64) when attaching jpeg's to an email body from the MS
Entourage 2008 application. I believe it will default back to it's original
encoding "Any computer (apple double)"
Click to expand...


I'm not surprised it was an encoding issue.
If there is a way to make the first one I mentioned the default setting I'd
like to know.
Click to expand...


Well I didn't kow it didn't respect the same preference for images
inside an HTML e-mail :-\

An update for Office came out today, with a bit of luck it will correct
this issue....

Corentin
 
A

Adam Bailey

Corentin Cras-Méneur said:
Well I didn't kow it didn't respect the same preference for images
inside an HTML e-mail :-\
Click to expand...

From my experience it does. In fact, I don't think you can send embedded
images any other way.

Entourage (menu) > PReferences > Mail & News Preferences > Compose >
Attachments > Encode For...

I've been saying for years that there's almost no reason for the vast
majority of users to ever use anything other than MIME/Base64. Even when
sending applications, they should be compressed and sent using Base64. I've
never had an issue with Base64.
 
G

Glenn Simone

Adam,

Thanks for the info. I now have MIME/Base64 encoding for attachments as my
default setting in Entourage.

There may be some debate about this in the future. It looks like when
encoding jpeg's as MIME/Base64 you loose the (MAC) tagged info on that jpeg.
If I purchase an image through one of the many stock photography houses
online they attach tagged info about that image so credit would be given to
the author or photographer on that image when used in advertisement. That's
only my understanding on this so far...not sure if this is correct.

Thanks again!
Glenn
 
S

Scott Boettcher

Is the info potentially lost with that "resource forks" that many current
files do not have?
I could be wrong, but that was my understanding.
Looks like it's time to test this more.

Scott
 
C

Corentin Cras-Méneur

Glenn Simone said:
There may be some debate about this in the future. It looks like when
encoding jpeg's as MIME/Base64 you loose the (MAC) tagged info on that jpeg.
Click to expand...


You lose the metadata like Spotlight comments, etc. You can't use them
on Windows anyway....


Corentin
 
G

Glenn Simone

Thanks for clarifying that...I don't even use that spotlight comments
section...so no big loss here, just glad it works now.
 
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