Junk and category

T

Tim Hicks

Entourage X 10.1.4 SR1, on Panther. This behaviour may be new with Panther.

When I change a message's Category from None to one I'll call Zzzzz, the
priority symbol changes to the "this may be junk mail" marker. if I then go
to the message and click "This is not junk mail" the Category flips back to
None!

The senders involved are in my address book.
The Junk Mail Filter is NOT enabled.

What's going on?
 
D

Diane Ross

Entourage X 10.1.4 SR1, on Panther. This behaviour may be new with Panther.

When I change a message's Category from None to one I'll call Zzzzz, the
priority symbol changes to the "this may be junk mail" marker. if I then go
to the message and click "This is not junk mail" the Category flips back to
None!

The senders involved are in my address book.
The Junk Mail Filter is NOT enabled.

What's going on?
Click to expand...

The first thing you need to do is upgrade Entourage.

Install in this order:
Office 10.1.2
Office 10.1.4
Office 10.1.5

Version Info for Entourage.

<http://www.entourage.mvps.org/version.html>
 
D

Diane Ross

But the link you gave says

Which is what my "About Entourage" says.
Click to expand...

Sorry about that. 10.1.4 is the current version.

Try enabling the JMF. The JMF never assigns messages from contacts in your
Address Book to the Junk category.
 
T

Tim Hicks

Try enabling the JMF.
Click to expand...

I am certainly no stranger to turning on a feature I don't want because it
cures a problem elsewhere - but in this case it made no difference, not even
after restarting Entourage.

If I set a message's Category to "That one" the Priority flag still goes to
Junk, even when the sender is in my address book. If I go into the message
and click on "not junk mail" the Category immediately flips to "None".

Other categories are fine. Weird.

I guess I'll assign a new category, manually convert 100s of messages to it,
then delete the old category. Grrr.

Better ideas welcome ...
 
P

Paul Berkowitz

I am certainly no stranger to turning on a feature I don't want because it
cures a problem elsewhere - but in this case it made no difference, not even
after restarting Entourage.

If I set a message's Category to "That one" the Priority flag still goes to
Junk, even when the sender is in my address book. If I go into the message
and click on "not junk mail" the Category immediately flips to "None".

Other categories are fine. Weird.

I guess I'll assign a new category, manually convert 100s of messages to it,
then delete the old category. Grrr.

Better ideas welcome ...
Click to expand...

Do a Typical Rebuild. Your categories are "out of phase" - you're getting
the "Junk" category (same as Junk status) when you choose "That One". I've
had this happen myself.

Hold down Option key when launching Entourage and choose "Typical" in the
dialog that comes up.

--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: http://www.entourage.mvps.org/toc.html

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
 
T

Tim Hicks

Do a Typical Rebuild. Your categories are "out of phase" - you're getting
the "Junk" category (same as Junk status) when you choose "That One". I've
had this happen myself.
Click to expand...

Good thinking - but alas, it didn't work.
 
D

Dave Cortright

You have renamed the built-in "Junk" category to "Zzzzz". This is a special
category that is used by the junk mail filter and cannot be deleted. I'd
highly advise against re-using it for another purpose.
 
T

Tim Hicks

You have renamed the built-in "Junk" category to "Zzzzz".
Click to expand...

That's certainly possible and plausible, but I don¹t recall ever seeing it
as "Junk" in the Edit Categories list. If it can't be changed from there, I
certainly don't know how to change it.

Anyway, I have renamed another no-longer-used category and I am gradually
changing existing notes to it.

When I'm done I suppose I can rename the offending category to "Junk", since
it is indeed acting like the Junk folder.
 
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