Junk Mail Filter Malfunction

F

French Fry

I am using Entourage 11.2.5 with Mac OS 10.4.8.

Until recently my Junk Email Filter was working pretty well. Then I
started tinkering with the junk email settings. Now Entourage does not
seem to accept my filter setting changes, and it's operating backwards
of what I want. Most email goes into junk, and only one or two messages
make it into my In-box. Anyone know how I might fix this without
disturbing the rest of my Entourage?
 
D

Diane Ross

I am using Entourage 11.2.5 with Mac OS 10.4.8.

Until recently my Junk Email Filter was working pretty well. Then I
started tinkering with the junk email settings. Now Entourage does not
seem to accept my filter setting changes, and it's operating backwards
of what I want. Most email goes into junk, and only one or two messages
make it into my In-box. Anyone know how I might fix this without
disturbing the rest of my Entourage?
Click to expand...

The Junk Mail Filter is pretty simple. You select a setting for level of
protection and that's it. Did you change anything in your Mailing List
Manager (MLM) rules? Have you checked your custom rules. The JMF never
assigns messages from contacts in your Address Book to the Junk category.
The only way good messages are going to junk is by a rule.

=======
Some basics:

There are three types of rules used in Entourage to manage your mail. The
Mailing List Manager (MLM) and Junk Mail Filter (JMF) are names for
specialized rules. Rules are custom rules that you create.

The order of execution on Rules:

Mailing List Manager
Junk Mail Filter
Rules
==========


See Dealing with Junk Mail for more help:

<http://www.entourage.mvps.org/rules/junk/index.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
F

French Fry

Diane:

thanks for your helpful explanation. I'm sure that's how it normally
works. I'm trying a Mailing LIst Manager change to see if that clears
it up.

Jeff
 
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