Latest Office 2008 update won't open

[labelsareforjars]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel

I have downloaded the latest Office 2008 update (6/24) from the web. My auto updater didn't ever successful download it. Now that it's downloaded, it will not open properly. When I click on it, it says I have to identify a program to open it.

How can I get this to open?

Thanks.

 

[CyberTaz]

Have you applied the SP1 (12.1.0) update yet? That must be applied before
the 12.1.1 minor update can be installed. What exact level is your
installation of Office at the moment? (Use the About _____ command in any
Office program's title menu to find out.)

If that isn't the problem please provide a more complete description of what
does/doesn't happen when you tried to download & apply the update. What is
the exact wording of any error messages?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Phillip Jones]

Minor update?? <grin> Its only minor in the numbering but its size its
not much different than the 12.10 update.

Have you applied the SP1 (12.1.0) update yet? That must be applied before
the 12.1.1 minor update can be installed. What exact level is your
installation of Office at the moment? (Use the About _____ command in any
Office program's title menu to find out.)

If that isn't the problem please provide a more complete description of what
does/doesn't happen when you tried to download & apply the update. What is
the exact wording of any error messages?

Regards |:>)
Bob Jones
[MVP] Office:Mac

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[labelsareforjars]

I have applied the 12.1.0 update.

When I click on the new update, it tells me it can't open it or tries to open it with word. If I right click using my mouse, I get the option to "open with" and then choose another program. What should I choose?

Or what else should I do? It seems to now be defaulting to trying to open the update with word, and I don't know how to undo that.

thanks.

 

[CyberTaz]

It sounds like you may have downloaded something other than the the actual
updater - Where did you d/l from?

Try this:

1- Run Disk Utility - Repair Disk Permissions & restart your Mac
2- Launch Word then use Help> Check for Updates
3- repair permissions again after applying the update

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[John McGhie]

I would download it again. It should be a .dmg file and it should be opened
by the "Disk image mounter app".

I think you might have an incomplete file there...

If not, change it to open with the Disk Image Mounter application and it
should pop onto your desktop.

Cheers

I have applied the 12.1.0 update.

When I click on the new update, it tells me it can't open it or tries to open
it with word. If I right click using my mouse, I get the option to "open with"
and then choose another program. What should I choose?

Or what else should I do? It seems to now be defaulting to trying to open the
update with word, and I don't know how to undo that.

thanks.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[RoseBleu]

I'm having a similar problem. I am running OSX 10.4.11 on a powerpc iMac and
have verified that Office 2008 is v.12.1.0. I have downloaded the .dmg file
and it has mounted on my desktop. When I go to install it, I agree to all
the licenses, click continue and get to the page that asks where I want to
install the update. My HD icon is shown with a big red Stop sign with an
exclamation mark. The error message says "You cannot install Office 2008
12.1.1 update on this volume. A version of the software required to install
the update was not found on this volume." I have repaired permissions prior
to installation attempts. Any other ideas?

thanks.

 

[John McGhie]

No, you're problem is nothing like it

Yours is one of these...

Office 2008 updates cannot be installed if the Microsoft Office 2008 folder
was moved, renamed, or modified

Office Installer installs Microsoft Office 2008 for Mac in the Applications
folder. If you move the Microsoft Office 2008 folder to another location on
your computer, or if you rename or modify any of the files in the Microsoft
Office 2008 folder, you cannot install product updates. To correct this
issue so that you can install product updates, drag the Microsoft Office
2008 folder to the Trash, and then reinstall Office 2008 from your original
installation disk.


Office Installer cannot find a version of Office to upgrade or remove

If Office Installer does not find an upgrade-eligible version of Office,
click Continue to skip the search process. You will be given another
opportunity to browse to the folder or CD that contains the upgrade-eligible
version of Office.
Office Installer and Remove Office use Spotlight to locate versions of
Office that are installed on your computer. If Spotlight is disabled or does
not search folders where a version of Office is located, Office Installer
and Remove Office cannot find versions of Office that are eligible for
upgrade, or versions of Office that you might want to remove. Also, the
search might take longer if your computer has a slower processor or a very
large hard disk.

Hoe this helps

I'm having a similar problem. I am running OSX 10.4.11 on a powerpc iMac and
have verified that Office 2008 is v.12.1.0. I have downloaded the .dmg file
and it has mounted on my desktop. When I go to install it, I agree to all
the licenses, click continue and get to the page that asks where I want to
install the update. My HD icon is shown with a big red Stop sign with an
exclamation mark. The error message says "You cannot install Office 2008
12.1.1 update on this volume. A version of the software required to install
the update was not found on this volume." I have repaired permissions prior
to installation attempts. Any other ideas?

thanks.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[RoseBleu]

Well, then I'm going to venture a guess that when I ran Monolingual to remove
languages I don't use, it changed the Office Suite enough to make it
unrecognizable to the update installer. I'll try the reinstall suggestion
you made and see what happens. I'll also tell my listserve about this issue.
If this works, won't post again, and if I still experience trouble, I'll be
back.

thanks for your help.